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Appointment Scheduler

ServiceMaster • Full-time • Waltham, MA, US • $14 - $18 / hour • 4d ago

Benefits

401(k)
Bonus based on performance
Dental insurance
Flexible schedule
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Parental leave
Signing bonus
Appointment Coordination

Initiate Calls for Appointment Notifications

Proactively reach out to clients via phone calls to inform them of upcoming appointments, ensuring they have all necessary details such as date, time, and location.
Utilize a friendly and professional tone to create a positive first impression and encourage open communication.
Send follow-up reminders as the appointment date approaches, using various methods such as phone calls, text messages, or emails to ensure clients are well-informed.

Engage with Clients to Rearrange Appointments

Actively listen to clients' needs and preferences when they request to reschedule their appointments.
Offer alternative dates and times that accommodate both the client's and the service provider's schedules, ensuring a smooth transition.
Maintain a positive attitude during these interactions, reinforcing the importance of flexibility and understanding in client relationships.

Assess Schedules to Arrange Appointments Effectively

Review the availability of service providers and resources to optimize appointment scheduling.
Utilize scheduling software or tools to visualize and manage appointments, minimizing conflicts and maximizing efficiency.
Consider factors such as travel time, service duration, and client preferences when arranging appointments to enhance overall satisfaction.

Develop and Uphold Client Schedules

Create and maintain detailed schedules for each client, including all relevant appointments, follow-ups, and reminders.
Regularly update client schedules to reflect any changes or new appointments, ensuring accuracy and reliability.
Communicate any updates or changes to clients promptly, fostering trust and transparency in the scheduling process.

Oversee Appointment Reservations and Cancellations

Manage the entire lifecycle of appointment reservations, from initial booking to final confirmation, ensuring all details are accurately recorded.
Handle cancellations with professionalism, understanding the reasons behind them, and offering to reschedule if appropriate.
Analyze cancellation patterns to identify potential issues and implement strategies to reduce cancellations, thereby improving overall appointment retention rates.

By effectively coordinating appointments, we can enhance client satisfaction, streamline operations, and foster long-term relationships with our clients.

This is a remote position.

Compensation: $14.00 - $18.00 per hour

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