Overview
Job Posting: Liability Claim AssociateSalary: Hourly $18.00 - $20.50/hrSchedule: M-F, 8:00 am to 4:30 pm
Location: Scottsdale, AZ - In-office position with no remote work option.
Disclaimer: The posted salary range for this position reflects the anticipated base pay for this role. Actual pay is determined based on factors such as qualifications, skills, relevant experience, internal equity, and location. Additional compensation may include discretionary bonuses, benefits, or other forms of compensation, depending on the role. The salary range provided is in compliance with state and local requirements and is intended to offer transparency to applicants. We encourage open discussions with our hiring team regarding any questions you may have about compensation and benefits for this position.
CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP, and 401K. CCMSI conducts background checks in accordance with applicable federal, state, and local laws.
At CCMSI, we're seeking a highly organized and detail-oriented individual to join our team as a Liability Claim Associate supporting a team of liability adjusters. As a leading Third Party Administrator in self-insurance services, we take pride in delivering exceptional service to our clients. We are an Employee-Owned Company committed to fostering professional growth through structured career development programs, and we have earned certification as a Great Place to Work, with employee satisfaction and retention in the 95th percentile.
Why Consider a Career at CCMSI?
- Culture: Our Core Values are ingrained in everything we do—treating employees with integrity, passion, and enthusiasm, and making them a valued partner.
- Career Development: CCMSI offers opportunities for internal training and advancement within the company.
- Comprehensive Benefits: Includes 4 weeks of paid time off in the first year, 10 paid holidays, Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long-Term Disability, 401(k), and ESOP.
- Work Environment: We foster a work atmosphere where employees enjoy coming to work, have the resources to perform their job effectively, and work with manageable caseloads.
Position Overview:
The Liability Claim Associate will be responsible for providing administrative support to a team of liability adjusters. This position is critical for ensuring the smooth functioning of the claims process and maintaining excellent client service. Your attention to detail and organizational skills will be key in assisting with various administrative duties that are essential to the claim handling process.
Responsibilities
- Provide general administrative support to liability adjusters and other team members.
- Manage documents by receiving, identifying, and uploading them to claim files.
- Handle incoming calls, return calls as directed, and respond to internal/external inquiries.
- Serve as a gatekeeper for Liability and Workers’ Compensation accident reports as needed.
- Assign liability claims based on type and adjuster availability.
- Monitor approved vacation schedules and update assignment spreadsheets.
- Enter accident reports and perform ISO indexing on BI claims.
- Assist in special projects and provide general clerical support to the claims team.
- Ensure compliance with service commitments and organizational standards.
Qualifications
Key Skills and Experience:
Required:
- Strong clerical and organizational skills with the ability to prioritize tasks effectively.
- Ability to manage and organize documentation with high attention to detail.
- Excellent communication skills, both oral and written.
- Ability to operate general office equipment and perform a variety of clerical duties.
- A self-starter with initiative and the ability to work independently with minimal supervision.
- Discretion and confidentiality in handling sensitive information.
- Flexibility and adaptability to work in a dynamic, fast-paced environment.
- Reliable and predictable attendance to meet client service requirements.
Nice to Have:
- Prior office experience, preferably in an administrative or support role within a claims or insurance environment.
- Previous experience supporting a team of adjusters or claims personnel.
Education and Experience:
- Associate's degree or two years of related business experience required.
- Knowledge of medical terminology is preferred but not required.
Computer Skills:
- Proficiency with Microsoft Office programs, including Word, Excel, and Outlook.
Certificates, Licenses, and Registrations:
- An adjuster's license is not required to start, but for future promotional opportunities, obtaining an adjuster's license will be necessary. This includes completing required training, passing the exam, and undergoing a background check.
Physical Demands:
- Ability to stand for up to 7.5 hours at a time.
- Must be able to lift and carry objects weighing up to 15 pounds occasionally.
- Sufficient auditory and visual acuity to interact with others.
Core Values & Principles:
Employees are expected to uphold CCMSI’s Core Values and Principles, which include performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.
If you're organized, detail-oriented, and thrive in an office-based environment, we invite you to apply for the Liability Claim Associate position. Join a company that values its employees and offers opportunities for growth and development!
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