Customer Support Specialist

ServiceMaster • Full-time • Cambridge, MA, US • $26 - $28 / hour • 10m ago

Benefits

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Parental leave
Savings bank
Signing bonus
Training & development
Tuition assistance
Vision insurance
Wellness resources
Addressing Customer Inquiries: This involves actively listening to customers' questions and concerns, providing clear and accurate information, and ensuring that all inquiries are handled in a timely manner. It may include responding to emails, phone calls, or live chat messages, and ensuring that customers feel valued and understood throughout the interaction.
Managing Customer Grievances: This entails effectively handling complaints and negative feedback from customers. It requires empathy, patience, and strong communication skills to understand the root of the issue, reassure the customer, and work towards a satisfactory resolution. This process may also involve documenting grievances for future reference and identifying patterns that could indicate larger systemic issues.
Rectifying Problems Promptly: This focuses on the importance of swift action in resolving customer issues. It involves not only identifying the problem but also implementing solutions quickly to minimize customer frustration. This may include coordinating with other departments, providing refunds or replacements, and following up to ensure that the customer is satisfied with the resolution.
Providing Immediate Support: This emphasizes the need for quick access to assistance for customers who require help. It may involve setting up a dedicated support team that is available 24/7, utilizing chatbots for instant responses, or ensuring that customer service representatives are well-trained to handle a variety of issues efficiently. The goal is to make sure customers feel supported and valued at all times.
Diagnosing All Technical Difficulties: This involves identifying and troubleshooting technical issues that customers may encounter with products or services. It requires a deep understanding of the technology involved, as well as the ability to communicate complex information in a way that is easy for customers to understand. This may also include guiding customers through step-by-step solutions or escalating issues to technical teams when necessary.
Evaluating the Efficiency of Customer Service: This entails regularly assessing the performance of customer service operations to identify areas for improvement. It may involve analyzing customer feedback, monitoring response times, and measuring resolution rates. By evaluating these metrics, organizations can implement changes to enhance service quality, train staff more effectively, and ultimately improve customer satisfaction and loyalty.

Each of these points plays a crucial role in creating a positive customer experience and fostering long-term relationships with clients.

This is a remote position.

Compensation: $26.00 - $28.50 per hour

Related Jobs

Drive-thru/Customer Service Associate

Cape Cod Lumber • Abington, MA, US • 2m ago

Retail Customer Service Cashier

Description Cape Cod Lumber, an employee-owned company, is looking for Drive-thru/Warehouse Customer Service team members. This individual will assist customers in our drive-thru lumber yard, locating and loading lumber...

2m ago

Apply

Customer Service Representative

ServiceMaster • Full-time • Wilmington, MA, US • 8m ago

Customer Service

Benefits 401(k) Dental insurance Health insurance Vision insurance Seeking a full-time CSR for a fast paced office 8 am-5pm. As the hub of all claims, CSR is responsible for speaking with the customer, ongoing customer f...

8m ago

Apply

Call Center Representative

ServiceMaster • Full-time • Boston, MA, US • $15 - $17 / hour • 10m ago

Customer Service

Benefits 401(k) Bonus based on performance Dental insurance Health insurance Paid time off Parental leave Signing bonus Training & development Tuition assistance Vision insurance Wellness resources We are seeking a f...

10m ago

Apply

Intern/Coop- Data Analyst

Shawmut • Boston, MA, US • 2d ago

Engineering Science

Overview We are looking for college students (preferably rising Seniors) seeking internships for the summer of 2026 in Boston. We are seeking a Data Analyst Intern to join our team and support data-driven decision-making...

2d ago

Apply

Intern/Coop- Business Analyst

Shawmut • Boston, MA, US • 2d ago

Analyst

Overview We are looking for college students (perferably rising Seniors) seeking internships for the summer of 2026 in Boston. We are looking for a Business Analyst Intern to assist in analyzing business processes, gathe...

2d ago

Apply

Rehab Program Manager/DOR, Full Time (PT, PTA, OT, COTA or SLP)

Symbria • Full-time • Natick, MA, US • 3d ago

Project Management

Overview Are you a current or emerging Rehab Leader with a desire to impact the lives of the older adult population? If so, our Rehab Team at Whitney Place at Natick (Natick, MA) is seeking its next employee-owner. Respo...

3d ago

Apply

Information Technology - Summer Internship

Shawmut • Boston, MA, US • 5d ago

IT & Helpdesk

Overview We are looking for college students (rising Juniors and Seniors) seeking internships for the summer of 2026 in Boston. Shawmut Design and Construction is looking for an intern to work within our IT Service Desk,...

5d ago

Apply

HR COORDINATOR

Boston O&P • Full-time • Stoughton, MA • $24 - $27 / hour • 1w ago

Human Resources (HR)

About OrthoPediatrics Specialty Bracing: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedic...

1w ago

Apply

Superintendent

Shawmut • Full-time • Boston, MA, US • 1w ago

Construction Management Superintendent

Overview At Shawmut Design and Construction, we take pride in the culture we’ve built as a 100% employee-owned company—one that’s been recognized with more than 85 Best Place to Work awards. We’ve been honored as a Natio...

1w ago

Apply

Executive Chef at Bar 'Cino Watertown

Newport Restaurant Group • Watertown, MA, USA • $95k - $105k / year • 2w ago

Food Service

Job Details Job Location : Watertown, MA Salary Range : $95000.00 - $105000.00 Salary/year Description Bar ‘Cino Watertown is looking for an Executive Chef to join the team. Bar ‘Cino (we say “chee-no”) is an infor...

2w ago

Apply