Claims Supervisor – Multi-Line & Multi-Jurisdiction

CCMSI • Chicago, IL, US • 1w ago

Overview

Position Title: Multi-Line Claim SupervisorLocation: Chicago, IL (Hybrid – 1 day per week in-office after training)Hours: Monday - Friday, 8:00 AM to 4:30 PM (flexible)Salary Range: $85,000 - $100,000

Salary Disclaimer: The posted salary reflects the anticipated base pay for this role. Actual pay will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. Discuss compensation and benefits questions with our hiring team.

CCMSI is Hiring!

We’re looking for an experienced Multi-Line Claim Supervisor to join our team in Chicago, IL. This hybrid role offers the opportunity to lead a team of five adjusters handling claims across multiple jurisdictions and diverse client accounts, including municipalities and retail/convenience store businesses.

At CCMSI, we are employee-owned and committed to delivering exceptional service. We offer manageable caseloads, extensive career development, and industry-leading benefits to support your success.

Why Join CCMSI?

✅ Work-Life Balance – Enjoy 4 weeks of PTO in your first year + 10 paid holidays✅ Comprehensive Benefits – Medical, Dental, Vision, 401K, ESOP & more✅ Career Growth – Structured training programs with advancement opportunities✅ Supportive Culture – Work in an environment where your expertise is valued

About the Role

As a Multi-Line Claim Supervisor, you will oversee a team of five adjusters managing claims across multiple states, including Indiana, Kentucky, Michigan, Minnesota, North Dakota, South Dakota, Nebraska, Ohio, Tennessee, Mississippi, Alabama, Oklahoma, Arkansas, Missouri, Iowa, Kansas, and Texas. You will play a key role in ensuring quality claim handling, mentoring staff, and maintaining compliance with client-specific and jurisdictional requirements.

Responsibilities

Supervise and mentor a team of five adjusters handling multi-line claims across multiple states.
Ensure adherence to corporate claim standards, client instructions, and jurisdictional regulations.
Oversee claim investigations, evaluations, reserving, and settlements.
Conduct audits and provide feedback to maintain quality control.
Manage complex claims as needed and provide technical guidance to adjusters.
Lead claim reviews, ensuring effective resolution strategies and compliance.
Monitor team performance through audits, attendance, and engagement metrics.
Foster a collaborative and service-oriented team environment.

Qualifications

5+ years of multi-line claim experience, with supervisory or leadership experience preferred.
Adjuster’s license required (TX or FL license preferred).
Strong knowledge of claim handling across multiple jurisdictions.
Excellent communication, mentorship, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office and claim management systems.

Our Core Values

At CCMSI, we uphold a culture of integrity, client focus, excellence, and innovation. We value teamwork, continuous improvement, and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package, including Medical, Dental, Vision, Life Insurance, ESOP, and 401K. Background checks are conducted per applicable laws.

📢 Ready to take the next step in your career? Apply today!

#CCMSICareers #EmployeeOwned #ESOP #HybridWork #InsuranceJobs #LiabilityClaims #NowHiring #Leadership #Mentorship #IND123 #LI-Hybrid #ClaimsSupervision

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