IT Support Specialist

Fishman Flooring Solutions • Full-time • Baltimore, Maryland, United States • 4d ago

Join Our Team at Fishman Flooring Solutions!

Are you ready to make a significant impact with a growing, yet stable, 100% employee-owned company? Fishman Flooring Solutions, an industry leader and a Top Workplace for the past six years, is searching for the next great addition to our IT team. This IT Support Specialist position is a fantastic opportunity to be part of a family-oriented organization that has been in business for over 100 years. The location of this position is flexible. The chosen candidate could fulfill the work in a hybrid capacity. Candidates located outside of the local area will not be considered, must be within commuting distance.

Why Fishman Flooring Solutions?

• Employee-Owned: Be part of a company where you have a stake in success.
• Competitive Benefits Package: Including health, dental, and vision insurance; paid time off, paid holidays; profit-sharing bonus plan; retirement/401k; and Employee Stock Ownership Plan.
• Professional Development: We support continuous learning and offer opportunities for professional development.
• Collaborative Culture: Join a team that values collaboration and innovation. We foster an environment where your ideas are heard and valued.
• Flexible Work Arrangements: We understand the importance of work-life balance and offer flexible work arrangements to help you manage your personal and professional life.

Job Overview

We are looking for a dedicated IT professional to support and maintain our growing IT infrastructure, which serves both warehouse and small-scale retail environments. As a medium-sized business, we manage approximately 300 systems across 48 locations. This role will work closely with IT leadership to help drive team initiatives focused on delivering a stable, efficient IT environment for end users, while also supporting ongoing infrastructure growth and innovation.

About Our Team

Our IT team is committed to maintaining a productive, collaborative work environment that values work-life balance and employee well-being. We emphasize clear communication, continuous learning, and strong team support to ensure both individual and organizational success.

Objectives of this role

Support and monitor all user facing infrastructure and systems installations, including configuration, testing, and maintenance
Act as first line support for end users in our environment
Identify potential issues and implement solutions proactively
Engage regularly with the team, providing reports on project status, activities, and achievements

Responsibilities

Manage support requests and incidents in our ticketing system by acting within SLA and documenting work provided
Install and configure operating systems, software, and hardware components
Develop knowledgebase articles for regular fixes, maintenance routines, and specialized systems as they are developed
Maintain IT asset inventory by regularly reviewing, auditing, and updating the asset inventory
Provide user education regarding our internal systems through direct guidance and external knowledge base offerings
Perform tenant management for Active Directory and Office 365. Including, but not limited to: User management, access management, security management, and content management

Required skills and qualifications

Experience with or knowledge of scripting languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
Expertise in managing networks spread over large distances and several locations
Experience in a user/customer service based helpdesk environment
Ability to lift 50 or more pounds

Desired experience and qualifications

Operating systems: Windows 10/11, Windows Server 2019+, Linux
Networking systems: Meraki, Unifi, Cradlepoint
3rd Party Providers: Epicor, RingCentral, Apple Business Manager, Sophos
Productivity administration: O365, Exchange, Defender 365, Purview, Intune, Sharepoint
Scripting: Powershell, Batch
Experience with a ticketing system and remote management tools

Apply Now!
Don't miss this outstanding opportunity to grow with Fishman Flooring Solutions. Apply today and become part of a team that values your contributions and supports your professional growth.

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