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Customer Service Merchandising Coordinator

Trinidad Benhham • Full-time • Greenwood Village, Colorado, US • $61k - $71k / year • 5d ago

Customer Service Merchandising Coordinator

Department: Purchasing & Merchandising

Employment Type: Full Time

Location: Greenwood Village, CO

Compensation: $61,000 - $71,000 / year

Description

The Customer Service Merchandising Coordinator is responsible for the accurate preparation, administration, and reconciliation of agricultural sales contracts, releases, and invoices. This position plays a key role in ensuring compliance with contractual terms, monitoring shipment activity, and maintaining positive customer relationships. The successful candidate will demonstrate a high level of attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Draft, review, and process sales contracts, releases, and amendments in accordance with company policies and customer requirements.
Prepare, issue, and reconcile invoices, ensuring alignment with contract terms and supporting documentation.
Monitor contract balances and perform reconciliations to ensure accuracy and compliance.
Serve as a primary point of contact for a diverse customer base, including domestic, industrial, canning, and institutional accounts.
Interpret and apply customer credit terms when processing sales transactions and invoicing.
Apply appropriate shipping terms (FOB, delivered, prepay and add,etc.) to contracts and shipments.
Track and follow up on shipments to ensure timely delivery and resolution of discrepancies.
Collaborate with internal departments—including Accounting, Logistics, and Operations—to resolve contract, shipment, or billing issues.
Maintain comprehensive records and ensure that all documentation is accurate, complete, and easily accessible.

Skills, Knowledge and Expertise

2+ years of experience in sales administration, contracts management, or invoicing within the agriculture or commodities sector.
Knowledge of customer categories relevant to agriculture, including domestic, industrial, canners, and institutional.
Understanding of credit and shipping terms (e.g., FOB, delivered prepay and add).
Strong organizational skills with proven attention to detail and accuracy.
Excellent written and verbal communication skills with a strong customer service orientation.
Ability to prioritize and manage multiple tasks with minimal supervision.
EDI

Benefits

Employee-owned
Advancement Opportunities
Insurance coverage that includes medical, dental, vision and life insurance and flexible spending accounts
401(k) with employer match
Paid holidays and competitive vacation/sick pay plans
Tuition assistance program
Employee stock ownership program (ESOP)

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