Job Description
Job Summary
The LMS Training Coordinator is responsible for the day-to-day administration, maintenance, and operational support of the organization's Learning Management System (LMS). This role ensures the seamless delivery of online and blended learning programs, maintains accurate training records, and provides technical support to end-users and content developers.
Key Responsibilities
LMS Administration & Management
- Serve as the primary system administrator for the LMS, managing system configurations, user roles, permissions, and security settings.
- Manage the full life cycle of learning content, including creating, testing, uploading, organizing, and archiving courses, learning paths, documents, and other resources (e.g., SCORM, AICC, video, PDF).
- Create and manage user accounts, groups, enrollments, and organizational hierarchies.
- Monitor system performance, conduct routine maintenance, and coordinate with IT or the LMS vendor to resolve technical issues and implement system upgrades.
- Ensure data integrity and compliance with organizational and regulatory standards for all training records.
Training Coordination & Support
- Coordinate the logistics for all training events, including virtual (webinars, VILT) and in-person (ILT) sessions, managing scheduling, registrations, roster tracking, and material distribution.
- Provide timely and effective technical support and troubleshooting assistance to learners, instructors, and managers regarding LMS access and functionality.
- Develop and maintain user support resources, such as "how-to" guides, FAQs, and video tutorials for using the LMS.
- Collaborate with Subject Matter Experts (SMEs) and the Instructional Design team to ensure content is accurately published and properly assigned to target audiences.
Reporting & Analytics
- Generate, analyze, and distribute standard and custom reports on training activities, course completion rates, compliance, and user engagement metrics.
- Interpret data to identify trends, measure the effectiveness of training programs, and make recommendations for process or content improvements.
- Maintain accurate and up-to-date training records for auditing and compliance purposes.
Required Skills And Qualifications
- Experience: 2-4 years of experience in an LMS Administrator, Training Coordinator, or similar role.
- LMS Proficiency: Proven experience with administering an enterprise-level LMS platform.
- Technical Skills: Strong technical aptitude, including familiarity with e-learning standards (SCORM, xAPI) and basic knowledge of web technologies (HTML, CSS) for troubleshooting is a plus. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Organizational Skills: Exceptional attention to detail, strong organizational skills, and the ability to manage multiple projects and priorities simultaneously.
- Communication: Excellent written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
- Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve user and system issues.
- Customer Service: A proactive, customer-focused approach to support internal stakeholders and learners.
