Help Desk Specialist

Modern Technology Solutions • Full-time • El Segundo, CA, US • 2w ago

Position Overview

Golden Dome is a national-level, whole-of-nation initiative in which you will play a critical role in advancing next-generation homeland defense capabilities. If you are seeking a fast-paced position focused on developing innovative software for the Space-Based Interceptor mission, this opportunity is designed for you.

The ideal candidate will serve as the first point of contact for resolving hardware, software, network, and mission-critical systems issues, ensuring seamless operational support for this dynamic defense initiative. This position requires strong communication skills, technical proficiency, and a commitment to delivering excellent customer service while supporting the program's strategic objectives.

Key Responsibilities

Technical Support:

Respond promptly to user inquiries via phone, email, or ticketing system to troubleshoot and resolve technical issues related to the Space Based Interceptor systems.
Diagnose and resolve application, network, and hardware problems while adhering to program security protocols.
Escalate unresolved issues to higher-level support teams as needed, ensuring continuity of operations.

System Administration

Maintain and update help desk documentation, including user manuals, FAQs, and standard operating procedures.
Perform basic system checks and maintenance tasks to ensure optimal functionality of software and equipment.
Monitor system performance metrics and ensure compliance with cybersecurity and operational standards.

Customer Service

Provide exceptional service and support, ensuring users can operate program systems efficiently and effectively.
Deliver user training on system updates, cybersecurity requirements, and technical tools associated with the Space Based Interceptor platform.
Maintain positive and professional communication while addressing end-user concerns.

Collaboration

Work closely with IT staff, cybersecurity teams, and program management to deliver timely solutions and optimize program performance.
Participate in regular team meetings to report on trends, challenges, and recommendations for improving help desk services.
Support operational readiness exercises and program system certifications as required

Education And Experience

Bachelor’s degree with 10 years’ related experience; master’s degree preferred.

Required Security Clearance

Must have an Active Top-Secret Clearance with SCI Eligibility
2 years’ prior experience for access to Special Access Program Information (SAP), or Controlled Access Program (CAP); must have 1 year in the last 5 years.

#MTSI

#MTSIJobs

Related Jobs

ERP Systems Administrator

SCS Engineers • Full-time • Long Beach, CA, US • 3w ago

IT & Helpdesk

What we are looking for We are looking for an ERP Systems Administrator who will be the primary technical expert responsible for the configuration, maintenance, and performance of Deltek Vantagepoint . This role focu...

3w ago

Apply

Maintenance Engineer Rover (WOT)

Pegasus Clean • Full-time • Los Angeles, CA, US • $35 - $42 / hour • 12h ago

Maintenance

Overview About Us Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industr...

12h ago

Apply

General Maintenance Technician - Construction

Pegasus Clean • Full-time • Hawthorne, CA, US • $30 - $35 / hour • 12h ago

Manufacturing Maintenance

12h ago

Apply

Maintenance Engineer (WOT)

Pegasus Clean • Full-time • Los Angeles, CA, US • $35 - $48 / hour • 12h ago

Maintenance

12h ago

Apply

Electrician

Pegasus Clean • Full-time • Hawthorne, CA, US • $38 - $45 / hour • 12h ago

Installation & Maintenance

12h ago

Apply

Kitchen Porter

Pegasus Clean • Full-time • Hawthorne, CA, US • 12h ago

Food Service

12h ago

Apply

Plumber

Pegasus Clean • Full-time • Hawthorne, CA, US • $35 - $39 / hour • 12h ago

Installation & Maintenance Plumber

12h ago

Apply

Rover (Travel Team)

Pegasus Clean • Full-time • Long Beach, CA, US • $20 - $21 / hour • 12h ago

12h ago

Apply

Rover Cleaner

Pegasus Clean • Full-time • Long Beach, CA, US • 12h ago

Cleaning & Sanitation

12h ago

Apply

Project Manager – Environmental Services CEQA / NEPA

Psomas • Full-time • Pasadena, CA, US • 2d ago

Engineering Construction Project Management

Our Environmental Services Team in Pasadena, CA has an opportunity for a talented Project Manager - Environmental Services CEQA / NEPA . Explore this opportunity with Psomas and apply today! About being our Project Manag...

2d ago

Apply