Overview
Claim Assistant
Location: Reading, MA (On-Site)Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.Compensation: $20–$22 per hourJob Type: Full-time, hourly
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Claim Assistant provides clerical and administrative support to our Workers’ Compensation claims team. This role is ideal for someone who enjoys detailed work, staying organized, communicating professionally, and supporting a fast-paced department.
You will help set up new claim files, communicate with medical providers, process documentation, and support Claim Representatives as they investigate and manage claims. This position may also serve as a training path for future advancement into claims handling roles.
Responsibilities
What You’ll Do
In this role, you will:
- Set up new claim files and accurately enter key information into the claim system
- Process incoming documents, medical bills, provider updates, and correspondence
- Review, summarize, and upload documents into the claim file
- Respond to phone calls from medical providers, claimants, and other partners
- Support Claim Representatives by preparing documents, completing forms, and assisting with claim-related tasks
- Track deadlines and maintain your personal task diary within the claim system
- Schedule appointments such as independent medical exams (IMEs) under supervision
- Request and follow up on medical treatment updates
- Provide excellent customer service through timely, professional communication
- Maintain confidentiality and follow corporate claim standards
- Support internal teammates and contribute to a positive team environment
Qualifications
What You Bring
Required Skills & Qualifications
- Strong clerical, administrative, or office experience (or Associate degree / 2 years related business experience)
- Excellent written and verbal communication skills
- Strong organizational skills and ability to manage multiple tasks
- Comfort working with computers and general office equipment
- Ability to work independently with minimal supervision
- Attention to detail and ability to record information accurately
- Dependable attendance and follow-through
- Ability to work in a team environment and adapt to a fast-paced workplace
- Professionalism, discretion, and confidentiality
Nice to Have
- Knowledge of medical terminology
- Experience in a claims, medical office, insurance, or customer service environment
- Bilingual (Spanish) – highly valued but not required
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, great Claim Assistants stand out through organization, accuracy, and dependable support. We measure success by:
- Quality administrative support – accurate data entry, well‑organized files, and timely processing of documents, bills, and correspondence
- Documentation excellence – clear, complete, and professional notes and summaries added to the claim file
- Timeliness & accuracy – meeting deadlines, keeping your task diary updated, and moving work forward with purpose and consistency
- Communication – proactive, courteous communication with internal teammates, medical providers, clients, and claimants
- Reliability & follow‑through – dependable attendance, consistent execution, and completing tasks on time with minimal reminders
- Compliance & attention to detail – following corporate claim standards, client‑specific instructions, and confidentiality expectations
- Team partnership – supporting Claim Representatives and contributing to a positive, collaborative team environment
- Cultural alignment – understanding that each claim represents a real person and treating every interaction with professionalism and empathy
This is where we shine, and we hire Claim Assistants who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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