Counter/Inside Sales Associate - Plumbing & HVAC

DSG • Full-time • Grand Rapids, MI, US • $17 - $29 / hour • 3d ago

Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking a Plumbing/HVAC Counter/Inside Sales Associate in our Grand Rapids, MI location. In this full time, hourly position, work is typically performed between the hours of 7:30 am and 4:30 pm , Monday through Friday, but may vary on occasion according to business needs. As a Counter/Inside Sales Associate, you will assist in growing our overall plumbing and HVAC sales in the Grand Rapids area via responsibilities at both the City Desk and Inside Sales department.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of a Plumbing & HVAC Counter/Inside Sales Associate at DSG:

Serve as a primary facilitator for customer orders
Assist customers in a professional manner with product inquiries
Write (and occasionally assist to fill) orders accurately and in a timely manner
Generate customer quotations and follow up on quotes requested
Provide trouble-shooting and technical support
Work with other sales team members to resolve customer service issues in a timely manner
Restock the counter area according to product brand and location
Monitor product inventory and cull damaged product
Maintain a clean and appealing counter display area
Identify and encourage the sale of additional products as applicable
Perform other duties as assigned

A Successful Plumbing & HVAC Counter/Inside Sales Associate Typically Has:

A high school diploma or equivalent.
Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing and/or heating, ventilation and air conditioning (HVAC) products.
Excellent relationship building skills.
Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
Strong attention to detail, paired with the ability to multi-task.
A knack for active listening to determine customer needs.
Superior problem solving, project management, and analytical skills.
A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
The ability to plan, prioritize and organize work effectively.
The physical ability to frequently lift & load items weighing 30-70 pounds.

At DSG, We Offer Benefits Built for You:

We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
We offer competitive compensation packages based on your experience and potential.
You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (FSA).
Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
You will receive a discount on all DSG-supplied products.
We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.

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