Job Type
Full-time
Description
Department:
Technical
Reports To
Engineering Manager
FLSA Status
Exempt
Salary Info
$90,000 - $110,000
Position Summary: The AV Engineer supports both pre-sales and post-sales phases by consulting with clients and internal teams to design and deliver AV solutions. This role includes generating system designs, block diagrams, equipment lists, labor estimates, and providing hands-on installation, troubleshooting, and customer training. The AV Engineer collaborates with Project Managers, Lead Technicians, subcontractors, and client IT teams to ensure seamless project execution and customer satisfaction.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- AV Engineer Specific Responsibilities:
- Ability to translate customer requirements into functional system designs
- Review pre-construction design and documentation
- Provide assistance with technical design and level of effort needed by estimating hours and highlighting logistical challenges for the sales team to consider while pricing the opportunity
- Generate functional system descriptions and block diagram
- Identify all cabling and miscellaneous material needs
- Assist Account Manager with labor and material estimates for projects
- Develop engineering and architectural (RCP/Floor Plan) drawings, calculation, acoustic modeling or other data as required
- Provide on-going engineering support as needed
- Assist with project sign-off
- Meet with vendors/prospective vendors to help evaluate product as requested
- Proficient with Video and Audio-Conferencing configurations
- Control System and DSP Design
- Provide direction to Lead Technicians, Engineers, Programmers for trouble-shooting and final engineering changes
- Test, train and instruct customers and fellow internal team members on the proper use of equipment and systems
- Read and interpret wiring diagrams, schematics, and blueprints for solutions
- Investigate and resolve open issues with vendor support teams
- Obtain technical certifications and continual training as directed by management to further develop your career
- Work with Help Desk to resolve escalated service calls as needed
- Help to ensure all projects are done within the scope of work that is defined, installed within the predefined budget and customer deadline
- Provide daily verbal/written updates to Project Management as needed
- Help to ensure all projects are completed and approved by the client with signed “sign off sheets” when appropriate
- Document and submit as-builts for installed solutions
- Travel outside the Twin Cities Metro area may be required. Our primary geographic areas of concentration for sales opportunities are based in a 100-mile radius of the Minneapolis/St Paul; however, regional, and national projects may arise and require travel to these areas
- Serve as a Steward of iSpace Core Values and Brand
- We are EXPERTS: We provide well thought out solutions to support our client’s business needs.
- We are RESOURCEFUL: We will find ways to get it done and make it look easy.
- We VALUE all PARTNERSHIPS: Our partners are not viewed as transactions, but friends. We support each other and celebrate in each other’s successes.
- We believe in TEAMWORK: All of us together are better than each of us alone.
- We have FUN: Having fun is part of our work experience. We bring our culture to life by enjoying ourselves and each other
- We Are OWNERS: We are 100% employee owned. We think and act like owners, making every decision count for our collective success.
- Other duties as needed to meet business needs
Competencies: To perform the job successfully, an individual should demonstrate the following.
Analytical Skills – Collects and researches data. Designs workflows and procedures. Identifies data relationships and dependencies. Synthesizes complex or diverse information. Uses intuition and experience to complement data.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Solution Management - Communicates changes and progress. Completes projects on time and budget. Coordinates projects. Develops project plans. Manages project team activities.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor's degree from four-year college or university in engineering or closely related discipline preferred. A minimum of 5 years field experience in the audio/video integration industry preferred; a minimum of 3 years of experience in network engineering in addition to A/V experience preferred; or equivalent combination of education and experience.
Technical Skills
- Proficient in Microsoft (Outlook, Word, Excel, PowerPoint, SharePoint, Vizio)
- Proficient in AutoCAD
- Working knowledge of Video-Conferencing (Cisco and Polycom)
- VoIP Systems (Biamp, QSC, and Polycom)
- Control Solutions (Crestron and Extron)
- DSP Systems (Biamp, QSC, and Polycom)
- Desktop Conferencing Solutions (Zoom, Teams, WebEx)
Certificates And Licenses
- Certified for at least one core Audio DSP product line: Biamp Tesira, QSC QSYS.
- Certified for either Crestron or Extron preferred
- Valid and current Avixa CTS Required; CTS-D certified preferred
Other Requirements: Willingness and ability to work beyond 40 hours per week during peak periods to ensure client needs are met. Ability and willingness to travel as well as work evenings or weekends is required.
- Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
- Proven business writing skills
- Support user acceptance testing
- Ability to diagnose complex system problems
- Ability to conduct a thorough site visit
- Ability to document a high level of detail as it pertains to each project in a fast pace and changing environment
- Advanced computer skills as required for the design, configuration, and operation of AV equipment
- Ability to work and think independently and ensuring to meet deadlines
- Valid Driver’s License and a Motor Vehicle Record that meets iSpace driving standards
- Ability to obtain formal approved clearances (Government or system specific) required
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually moderate. This job operates in a professional office environment as well as client or construction sites. Personal Protective Equipment (PPE) will be provided as needed.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus.
iSPACE environments is an Equal Opportunity Employer and will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, or any other basis under law.
