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Accounts Receivable/Collections Specialist

ServiceMaster • Full-time • Irvine, CA, US • $25 - $30 / hour • 4d ago

Benefits:

Health insurance
Paid time off
Training & development

Accounts Receivable / Collections Specialist

Full‑Time On‑Site Administrative & Finance

Position Summary

The Accounts Receivable / Collections Specialist is responsible for ensuring timely, accurate collection of outstanding receivables, maintaining clean aging reports, and supporting cash‑flow stability. This role combines customer communication, documentation accuracy, and escalation management. The ideal candidate is organized, assertive, detail‑driven, and comfortable owning a predictable, audit‑safe AR workflow.

Key Responsibilities

Accounts Receivable

Maintain accurate AR aging reports and ensure all balances are current and properly categorized.
Post payments, reconcile customer accounts, and verify invoice accuracy.
Track missing paperwork, incomplete billing packets, and job‑status dependencies that affect invoicing.
Coordinate with internal teams (Coordinators, Estimators, Project Managers) to resolve billing discrepancies.
Prepare weekly AR summaries, cash‑flow projections, and status updates for leadership.

Collections

Conduct proactive outreach (phone, email) to customers with overdue balances.
Document all communication in a consistent, timestamped format.
Secure payment commitments and follow up until resolution.
Identify accounts requiring escalation (legal, lien, small claims, or executive review).
Maintain a professional, firm, and customer‑service‑oriented approach during all interactions.

Documentation & Compliance

Ensure all AR and collections actions are logged in the company’s systems.
Maintain audit‑ready records for every account, including communication history and supporting documents.
Follow company policies for credit holds, payment plans, and escalation thresholds.
Support month‑end close with reconciliations and AR reporting.

Required Skills & Qualifications

2+ years experience in Accounts Receivable, Collections, or related finance roles.
Strong communication skills—clear, concise, and professional.
High attention to detail with the ability to manage multiple accounts simultaneously.
Proficiency with Excel and AR systems (ERP, CRM, or industry‑specific platforms).
Ability to remain calm, assertive, and solutions‑focused with customers.
Strong follow‑through and ownership of tasks from start to finish.

Preferred Qualifications

Experience in restoration, construction, insurance billing, or service‑based industries.
Familiarity with lien rights, payment schedules, and insurance carrier billing processes.
Ability to read job files and understand job‑status dependencies that affect invoicing.

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