Lead Tech / Crew Chief SERVICEMASTER

ServiceMaster • Full-time • Irvine, CA, US • $60k - $75k / year • 1m ago

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

Knowledge of disaster restoration industry
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
Completes sketch and scope sheet for estimate, complete drying records using mobile software
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers communicates customer issues, daily job activities with key company staff
Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
May train new technicians or key operational team members
Ensure safety standards are being followed during all active jobs
Valid Drivers’ License and satisfactory driving record
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Job Requirements

High school graduate or equivalent
Valid driver's license and satisfactory driving record
Good verbal and written and communication skills
Role models customer service expectations with home owners, adjusters, vendors etc.
Knowledge of disaster restoration or construction industry
Proficient with using mobile software to enter data
Experience with using Xactimate is preferred but not required
Must be able to prioritize activities and meet deadlines
Experience in training and managing others
Strong problem-solving skills
Communicates customer issues, job activities with key company staff
Certifications are preferred, but not required:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Related Jobs

FPGA Design Engineer - 1561

SARA, Inc. • Full-time • Cypress, CA • 1d ago

Engineering

Scientific Applications & Research Associates, Inc. (SARA) is a world-class Defense Research and Development enterprise, with a charter to create new technology in support of Commercial & Government organizations...

1d ago

Apply

Detailer

Bapko Metal • Full-time • Orange, CA, US • $22 - $35 / hour • 1d ago

Installation & Maintenance

Job Type Full-time Description About BAPKO Metal, Inc. Headquartered in Orange, CA, BAPKO Metal Inc. is one of California’s most reputable and trusted self-performing contractors specializing in structural steel, miscell...

1d ago

Apply

Detailing Checker

Bapko Metal • Full-time • Orange, CA, US • $42 - $55 / hour • 1d ago

Description About BAPKO Metal, Inc. Headquartered in Orange, CA, BAPKO Metal Inc. is one of California’s most reputable and trusted self-performing contractors specializing in structural steel, miscellaneous steel, archi...

1d ago

Apply

Mid Level Fabricator

Bapko Metal • Full-time • Orange, CA, US • $25 - $30 / hour • 1d ago

1d ago

Apply

Xray Level II

Miller Castings • Whittier, CA • $26 - $35 / hour • 1d ago

Position Summary Level II Technician will be performing calibrations, Nondestructive Tests, and evaluations for acceptance or rejection determinations according to written instructions and record results. Level II Techn...

1d ago

Apply

Shipping and Receiving Clerk

Caltrol • Full-time • Paramount, California, United States • 2d ago

Loading & Stocking

You must have a valid driver's license in good standing and an excellent driving record. This is a safety-sensitive position. You are required to pass a pre-screen drug test that includes testing for marijuana. Hiring Ra...

2d ago

Apply

Project Engineer- Fireproofing

Nevell Group • Full-time • Brea, California, United States • 2d ago

Engineering

Job Description Project Engineer – Commercial Construction Location: Brea/Los Angeles Company: Nevell Group, Inc. (NGi) Department: Project Management Job Type: Full-time About Nevell Group Nevell Group, Inc. (NGi) is a...

2d ago

Apply

Forklift Operator

Trinidad Benhham • Full-time • City of Industry, California, US • $19 - $21 / hour • 2d ago

Manufacturing Transportation

Forklift Operator Department: Shipping & Receiving Employment Type: Full Time Location: City of Industry, CA Compensation: $19.00 - $21.50 / hour Description There’s a reason Trinidad Benham is recognized as a leader...

2d ago

Apply

Retail Sales Associate / Design Associate (Home Furnishings)

Room & Board • Costa Mesa, CA, US • 3d ago

Sales

Overview Are you driven by the desire to serve customers and passionate about the art of selling? Do you excel in a dynamic retail environment, utilizing your inherent curiosity and intuition to assist customers in findi...

3d ago

Apply

Project Engineer

Marina Landscape, Inc. • Full-time • Orange, CA • $20 - $25 / hour • 3d ago

Marina Landscape, Inc. provides a family atmosphere where each of its team members are valued, and their ideas heard. Marina Landscape is 100% employee-owned , our employees share as the company grows and prospers. Join...

3d ago

Apply