Customer Success Manager

Cargas Systems • Full-time • Lancaster, PA, US • 6d ago

Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care, and Employee Ownership? Cargas is that company. Being recognized for 19 years on the PA Best Places to Work confirms that we do what we say.

From our employee-owned culture to our casual dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!

Join our team as a Customer Success Manager. You'll be key to helping our customers get the most out of our product offerings and services. We're looking for someone who can build strong relationships, offer proactive support, and ensure our customers are satisfied and successful.

Your Key Responsibilities Include

Building and maintaining strong customer relationships by engaging with customers from C-Suite executives to accounting departments.
Regularly checking in with customers to ensure they achieve their goals and addressing any issues proactively.
Meeting annual sales goals aligned with Cargas’ company objectives.
Providing valuable feedback to product, sales, and marketing teams to improve the customer experience.
Conducting product demonstrations and training sessions.
Addressing and resolving customer concerns efficiently.

The Successful Candidate

Has 5 years of experience in account management, sales, or a related field.
Possesses strong communication and problem-solving skills.
Demonstrates proven sales and networking abilities.
Is confident in presenting to top executives.
Can analyze customer data to identify trends and opportunities.
Holds a Bachelor’s degree.

Ideal Qualifications

Proficiency in CRM software, particularly HubSpot.
Familiarity with Sage Intacct or other cloud-based ERP solutions.
Understanding of ERP functionality.
Knowledge of accounting or financial systems.

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