Customer Success Manager

Cargas Systems • Full-time • Lancaster, PA, US • 3w ago

Join Cargas as a Customer Success Manager and build lasting relationships that drive engagement, product adoption, and business growth. You’ll help our customers maximize the value of Cargas Energy, our proprietary software serving the fuel delivery and HVAC service industries. Your work will directly influence customer satisfaction, retention, and revenue growth.

Responsibilities

Develop and maintain relationships at all levels within customer organizations.
Act as the main point of contact for non-support inquiries, providing guidance and engagement opportunities.
Increase customer value through adoption metrics, engagement plans, and product updates.
Conduct strategic business reviews and identify add-on opportunities.
Serve as a bridge between customers and internal teams to deliver a cohesive experience.
Advocate for customer needs while representing Cargas’ goals and values.

Experience We Value

Bachelor’s degree or equivalent experience.
4+ years in customer success, account management, or related roles.
Strong relationship-building and communication skills, including executive-level engagement.
Ability to manage multiple accounts and execute strategic plans.
Proficiency in CRM and collaboration tools; strong analytical skills.
Bonus: Experience in B2B SaaS, managing mid-market or enterprise portfolios, or conducting business reviews.

Why Cargas?

From our employee-owned culture to our casual dress code, Cargas does things a little differently. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!

Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity. We are dedicated to building a diverse and inclusive workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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