JOB DETAILS

Assistant General Manager

Wawa • Full-time • Store 5209 - Lake Buena Vista, FL 32836 • 1w ago

Job Description

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.
Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
Manage cash and lottery processes.
Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
Build relationships with community partners to connect the store with its community.
Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store’s technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 – 40 hours per week
Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- Training
Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Superintendent

WH Bass • Full-time • Orlando, FL • 1w ago

WH Bass is an employee-owned general contractor. We are a collection of entrepreneurs who have teamed together with a common focus. We are driven by a passion for a high level of success, i... more

1w ago

Apply

Buildings Architecture Project Manager

Larson Design Group • Full-time • Orlando, FL • $87k - $117k / year • 1d ago

Project Management

About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offeri... more

1d ago

Apply

CEI Inspector

Johnson, Mirmiran & Thompson • Full-time • Orlando, FL, US • 1w ago

Job Description Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,300 professionals that provides a full range of multi-disciplined engineering, architecture, informatio... more

1w ago

Apply

Mechanical Engineering Technical Manager - Built Environment Group

Larson Design Group • Full-time • Orlando, FL • $93k - $124k / year • 2w ago

Manufacturing Engineering

2w ago

Apply

Information Systems Security Officer ISSO - (Hybrid onsite/remote)

OASYS, INC. • Full-time • Orlando, FL, US • 2w ago

OASYS, INC., a Leading-Edge Government contractor, is seeking applicants for an Information Systems Security Officer (ISSO) to support our customer in Orlando, FL. Job Responsibilities include: The succes... more

2w ago

Apply

Customer Service Representative

Best Friends Pet Care • LAKE BUENA VISTA, FL, USA • $13 - $15 / hour • 2w ago

Customer Service

Job Details Level : Entry Job Location : ORLANDO FL - LAKE BUENA VISTA, FL Position Type : Full-Time/Part-T... more

2w ago

Apply

Civil Engineering Professional (Engineer or CAD Designer)

Harris Civil Engineers • Full-time • Orlando, FL, US • 3w ago

Engineering

Harris Civil Engineers, LLC, located in Orlando, FL, is a well-established civil engineering firm providing design services for large site development projects, including resort/hotels, theme parks and commercial projec... more

3w ago

Apply

Customer Service Associate

Wawa • Part-time • Store 5452 - Orlando, FL 32819 • 3w ago

Retail

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facili... more

3w ago

Apply

Mechanical Designer - Built Environment Group

Larson Design Group • Full-time • Orlando, FL • $54k - $72k / year • 2m ago

Manufacturing Engineering

2m ago

Apply

Plumbing Designer - Built Environment Group

Larson Design Group • Full-time • Orlando, FL • $54k - $72k / year • 2m ago

Installation & Maintenance Plumber

2m ago

Apply