Job Description: Job Title: Quality Engineer Reports to: Manager, Quality Department: Engineering Work Model: Full-time, On-site – 20% Travel Required Schedule: Monday – Friday 8am-5pm Company & Benefit Information At Crystal Group, we do hard things – designing and building rugged tech and tech solutions that provide predictable performance in the world’s most unforgiving environments. As a 100% employee-owned company, here you take extreme ownership of your role and work and invest in your own success and that of your teammates. Together we use a zero limits approach to wow our customers. Crystal Group offers a comprehensive benefits package including: Medical/dental/vision insurance Paid time off Tuition reimbursement Wellness programs Participation in our Employee Stock Ownership Plan (ESOP) On-Site Gym Job Summary This position will perform key quality management system activities, including First Article Inspections (FAI), root cause analysis, Corrective and Preventive Actions (CAPA), and supporting Material Review Board (MRB) and audit functions. The role includes conducting internal audits, reviewing contracts for quality requirements, and identifying process improvement opportunities. Additionally, the engineer will promote awareness of quality standards, prepare reports, and participate in benchmarking to implement best practices. Essential Functions Complete the support activities for quality management system processes including execution of first article inspections (FAI), root cause and corrective actions, failure modes and effects analysis (FMEA), Material Review Board (MRB), audit support activities, source inspection support activities, etc. Support one or more aspects of the quality management system including internal audits, FAI, Corrective and Preventive Action (CAPA), Nonconforming Material Report (NCMR) / MRB, complaints, counterfeit parts prevention, supplier quality, customer source inspections, etc. Complete contract reviews for quality requirements verifying the customer needs are covered by current Quality Management System (QMS) processes or providing feedback when changes are needed to either the QMS or the contract for acceptance Conduct internal audits to ensure compliance to quality standards and internal procedures Promotes awareness of customer requirements and quality standards throughout the organization Determine quality improvement opportunities by monitoring process performance metrics, reported issues, and known failures Prepare reports by collecting, analyzing, and summarizing data, making recommendations Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks Conduct benchmarking activities to collect and implement best practices Knowledge, Skills and Abilities Familiarity with AS9100D, ISO9001:2008, AS9102, and SPC a plus Familiar with Microsoft Office tools including Outlook, Word, Excel, and web applications Required Qualification Must be a US Person (US Citizen, person granted US Permanent Resident Card or any individual who is granted status as a "protected person”) Bachelors in engineering, business, science, or related field. Four years of quality control, quality analyst, or quality engineering experience may be substituted for a degree Preferred Qualification Quality and/or continuous improvement certifications (e.g., CQE, CQA, Six Signma, etc.) Working Conditions Work is primarily performed in an office environment. Occasional exposure to manufacturing floor and testing environments. May require lifting up to 25 lbs, standing for extended periods during product testing. EEO Statement Crystal Group, Inc, maintains a program of equal employment opportunity designed to ensure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without regard to race, religion, color, creed, national origin, disability, age, sex, genetic information, military status, or any other classification protected by federal, state, or local laws. Offer Contingency All job offers are contingent on the applicant successfully completing the background check and drug screen. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary. Employment with Crystal Group remains at-will. EEO IS THE LAW EEO IS THE LAW (Spanish) Pay Transparency Nondiscrimination Provision Pay Transparency Nondiscrimination Provision (Spanish) At Crystal Group, we do hard things — designing and building rugged tech and tech solutions that provide predictable performance in the world’s most unforgiving environments. As a 100% employee-owned company, here you take extreme ownership of your role and work and invest in your own success and that of your teammates. Together we use a zero limits approach to wow our customers.
