Warranty Administrator

A-Z Bus Sales • Full-time • Krugerville, TX, US • $24 - $26 / hour • 2m ago

Description:

JOB SUMMARY:

The Warranty Administrator is responsible for the timely and accurate filling, tracking and reporting of all warranty claims. This position works with warranty manufactures to secure approval and ensure all SRT’s are being followed for any and all claims belonging to parts and service.

ESSENTIAL FUNCTIONS:

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Create and submit warranty and policy claims with manufacturers daily.
Manage Warranty Recall & Service bulletins per mfg.
File claims within 48 hours after completion of repairs.
Set up pre-approval claims as needed per manufacturer.
Publish all manufacturer recalls onto shared server and inform service department of updates.
Provide daily, weekly and monthly tracking reporting detail on warranty claim submissions.
Work with parts department to ensure timely and proper return of all warranty parts to the manufacturer.
Follow up with return defective parts to vendors/manufacturers to ensure payment reimbursement of claim.
Implement and maintain warranty processes necessary is being followed per manufacturer guidelines and internal training with staff.
Track reoccurring issues or concerns and provide to the manufacturer and communicate with staff.
Conform with and abide by all regulations, policies, work procedures and instructions.
Conform to all safety rules and use all appropriate safety equipment.
All other duties assigned.

Management-related: None required for this position.

Personnel-Related: None required for this position.

Key Performance Indicators:

Submitting claim within 48hrs
Warranty capture rate 90-95% or above
Warranty aging under 3% over 90 days +

Leadership:

This position has no supervisory responsibilities.

Competencies

Business Acumen.
Communication Proficiency.
Customer/Client Focus.
Organizational Skills.
Problem Solving/Analysis.
Results Driven.
Technical Capacity.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.

Travel

Some travel is expected for this position.

ADDITIONAL RESPONSIBILITIES:

Training

Karmak systems training
OEM Warranty Training

Requirements:

JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)

Education and Experience:

High School Diploma or Associates Degree
2-3 years’ experience related to warranty administration
Familiarity with OEM warranty policies and procedures (Cummins, Blue Bird, Collins, Forest River, Arboc, Glaval, and Wheel Chair Lift Manufacturers)
Basic accounting/computer skills
Microsoft Office -Word and Excel proficiency

Preferred Education and Experience:

Knowledge or experience in automotive or truck industry
Karmak Fusion experience

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Related Jobs

Grocery Retail Planogram Merchandiser

P.L. Marketing • Part-time • Frisco, TX, US • 1d ago

Retail

Job Summary To complete section plan-o-gram work on a scheduled weekly basis in a grocery store environment. Video Job Description https://vimeo.com/819097048?share=copy Essential Job Functions Read and understand plan-o...

1d ago

Apply

Daytime Reset Merchandiser

P.L. Marketing • Full-time • Coppell, TX, US • 2d ago

Retail

Job Summary As a reset team member, you will be responsible for working as part of a team to reset and merchandise shelves. Your key role will be to work collaboratively with your colleagues resetting sections to approve...

2d ago

Apply

Fresh Foods Clerk

WinCo Foods • McKinney, TX, US • 2d ago

Retail

About Us Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our cust...

2d ago

Apply

Lead Clerk

WinCo Foods • McKinney, TX, US • 5d ago

Retail

5d ago

Apply

Project Manager - Plant

Garney • Mckinney, TX, US • 1w ago

Construction Project Management

GARNEY CONSTRUCTION A Project Manager position is available at Garney. To be considered for this position you must have previous project management experience in the water and waste-water construction industry. WHAT YOU...

1w ago

Apply

Heavy Duty On-Road Mechanic (shop-based)

Sinacola • Full-time • Frisco, TX, US • 1w ago

Manufacturing Mechanic

At Sinacola, we are not just another company. We are a 100% employee-owned organization, fostering a strong team atmosphere where everyone shares in the success through our Employee Stock Ownership Plan. If you are seeki...

1w ago

Apply

Grocery Retail Planogram Merchandiser

P.L. Marketing • Part-time • Plano, TX, US • 1w ago

Retail

1w ago

Apply

Regional Operations Manager - Plant

Garney • Mckinney, TX, US • 1w ago

Construction Management

GARNEY CONSTRUCTION Garney Construction is seeking a Regional Operations Manager in McKinney, TX . This role is responsible for overseeing construction operations and business performance across multiple areas or geogra...

1w ago

Apply

Manager Trainee

Locke Supply • Denton, TX • $18 - $20 / year • 1w ago

Build a Career. Serve Your Team. Strengthen Your Community. Own the Outcome. You’ve built experience. You’ve led people. You know how to drive results. Now ask yourself: Are you in a role that’s building your future—or j...

1w ago

Apply

Project Manager- Industrial

Alterman Group • Full-time • Lewisville, Texas, United States • 1w ago

Construction Project Management

Overview: The Project Manager accepts profit and loss responsibility and accountability for the execution of all project contracts and customer accounts as assigned by Alterman management. The Project Manager carries out...

1w ago

Apply