Customer Service Representative - Zuri Pet Spa & Resort

Best Friends Pet Care • Rancho Mission Viejo, CA, USA • 1d ago

Job DetailsLevel: EntryJob Location: Rancho Mission Viejo, CA 92694Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $17.00 - $18.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceOur Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

· ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry QualificationsSkills Required

Possess a love of animals Displays a professional manner at all times Ability to work evenings, weekends & holidays Lift/carry 40 pounds or more Able to stand/walk for eight hours a day Able to work in a fast-paced environment Able to work on a computer system Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

Welcomes both human and pet guests Can correctly identify animal body language/behavior Follows safe handling procedures Checking in and out of pet guests while providing excellent customer service Escorts pets to and from their rooms Takes reservations over the phone Can work both individually and as a team player while performing duties Contributes in maintaining the cleanliness of the facility Communication with management and other team members

Required Education

High School Graduate or Equivalent At least 1 year of professional animal experience

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The compensation information below is provided in compliance with applicable state and local pay transparency laws. The hourly pay range for this position is $17.00 - $18.00 per hour. Actual compensation may vary based on factors including experience, qualifications, schedule availability, geographic location, and business needs. This position may also be eligible for incentives and overtime opportunities, where applicable. Where required by law, employees will be compensated at least the applicable minimum wage for all hours worked.

Related Jobs

Claims Coordinator - ServiceMaster

ServiceMaster • Full-time • Irvine, CA, US • $60k - $75k / year • 3m ago

Customer Service

Benefits: Health insurance Opportunity for advancement Paid time off Training & development Position Overview As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer...

3m ago

Apply

Claims Coordinator - ServiceMaster

ServiceMaster • Full-time • Irvine, CA, US • $60k - $75k / year • 5m ago

Customer Service

5m ago

Apply

Outside Sales Representative – Restoration Services

ServiceMaster • Full-time • Tustin, CA, US • $40k - $150k / year • 9h ago

Sales

Benefits: Competitive salary Opportunity for advancement Training & development Outside Sales Representative – Restoration Services Tustin, California Build Relationships. Generate Revenue. Help Property Owners Reco...

9h ago

Apply

Pet Stylist - Zuri Pet Spa & Resort

Best Friends Pet Care • Rancho Mission Viejo, CA, USA • 1d ago

Job DetailsLevel: ExperiencedJob Location: Rancho Mission Viejo, CA 92694Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.00 - $25.00 CommissionTravel Percentage: NoneJob Shift: DayJob Cate...

1d ago

Apply

Professional Dog Bather - Zuri Pet Spa & Resort

Best Friends Pet Care • Full-time • San Juan Capistrano, CA, USA • 1d ago

Job DetailsLevel: ExperiencedJob Location: San Juan Capistrano, CA 92675Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $17.00 - $19.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Skilled...

1d ago

Apply

Center Manager - Zuri Pet Resort & Spa

Best Friends Pet Care • Full-time • Rancho Santa Margarita, CA, USA • 1d ago

Job DetailsLevel: ManagementJob Location: Rancho Santa Margarita, CA 92688Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $30.00 - $36.00 HourlyJob Shift: AnyJob Category: Hospitality - HotelLead the...

1d ago

Apply

Animal Care Technician - Zuri Pet Spa & Resort

Best Friends Pet Care • Part-time • Rancho Santa Margarita, CA, USA • 1d ago

Job DetailsLevel: EntryJob Location: Rancho Santa Margarita, CA 92688Position Type: Part TimeEducation Level: NoneSalary Range: $16.90 - $16.90 HourlyJob Shift: AnyJob Category: General LaborOur Animal Care Technicians p...

1d ago

Apply

Dog Trainer - Paw Sweet Paw

Best Friends Pet Care • Irvine, CA, USA • 1d ago

Job DetailsLevel: ExperiencedJob Location: Irvine, CA 92618Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.00 - $22.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Hospitality...

1d ago

Apply

Graphic Designer

Psomas • Full-time • Santa Ana, CA, US • $25 - $35 / hour • 1d ago

Marketing Designer

Graphic Designer Own Your Future at Psomas Join a 100% employee-owned firm built for long-term thinking, shared success, and meaningful impact. Our Corporate Communications Team has an opportunity for a creative and deta...

1d ago

Apply

Director - Substations

Baker Electric • Corona, CA, USA • 1d ago

Management

SUMMARY: The Director of Substation is a senior leadership role responsible for the strategic, operational, and financial performance of substation and high-voltage construction projects. This position leads engineering,...

1d ago

Apply