Position Summary
The RMS Support Process Manager serves as a key business partner supporting the implementation, adoption, and ongoing utilization of RMS (Supply Sync) and iTrade purchasing systems across Fresh department. This role partners with Kroger Technology and Digital, Replenishment Leaders, Commodity Buyers, suppliers, and cross-functional teams to drive successful system transitions, support replenishment operations, and improve business processes.
As a subject matter expert and change champion, the Process Manager leads system transition and warehouse implementation activities, develops and delivers training resources, and supports user adoption efforts to ensure operational continuity before, during, and after go-live.
The Process Manager serves as a primary point of contact for Commodity Buyers and stakeholders, providing support for purchase order management, pricing activities, supplier setup, replenishment processes, exception resolution, and day-to-day procurement operations. This position also coordinates supplier information gathering, facilitates issue resolution, and partners with merchandising, supply chain, replenishment, and technology teams to drive continuous improvement and operational efficiency.
Success in this role requires strong analytical, communication, and problem-solving skills, along with the ability to collaborate across multiple functions to deliver effective business solutions and support replenishment and supply chain objectives.
Essential Job Functions
- This hybrid position will be required to work at the Kroger Store Support Center (SSC) at least two days per week based on your team’s schedule
- Provide supplier information for RMS (Supply Sync) warehouse transitions, and update requested reports on an as needed basis.
- Perform purchase order adjustments based off commodity buyer direction
- Complete price adjustments on an as needed basis in iTrade per commodity buyer requests
- Professionally and effectively represent both P.L. Marketing and peers with members of the Kroger Company Senior Management and suppliers
- Gain expertise in the categories you support, through both internal and external sources; stay current on those issues that most impact assigned categories
- Provide training and onboarding for new team members with continued focus around process improvement.
Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum Position Qualifications
- 4 year degree in Business, Statistics, Economics or equivalent education preferred
- Minimum 1 year of Kroger space management experience preferred
- Proficient Microsoft Office applications including Outlook, Excel and PowerPoint
- Experience using Space Planning software; the ability to read and understand plan-o-grams
- Knowledge of the KOMPASS process
- Capacity to learn multiple computer systems and web-based applications
- Experience functioning in a corporate office environment
- Strong leadership skills with the
- Capability to collaborate with others and contribute effectively to a team
- Expert organizational, analytical and problem-solving skills
- Highly motivated self-starter who can work with minimal supervision
- Experience generating detailed reports and delivering a summary of your findings in both spreadsheet and presentation form
- Ability to effectively craft and deliver a message verbally to any audience including senior level executives
- Ability to work under pressure, meet deadlines, prioritize and multi-task
Minimum Physical Abilities
- Must be able to
- remain standing/sitting for several hours at a time
- lift 10-50 lbs. occasionally
Competencies/Skills
Some of the Competencies/Skills required to successfully perform this position are:
- Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
- Building Strategic Working Relationships – developing and using collaborative relationships to facilitate the accomplishment of work goals
- Building Trust – interacting with Kroger employees, customers and suppliers in a way that gives Kroger Division and Corporate Management confidence in one’s intentions and those of the organization
- Communication – clearly conveying information and ideas through a variety of media to individuals or groups in the English language
- Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees as well as the suppliers that we represent
- Decision Making – identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
- Inclusion – appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business results
- Initiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
- Leadership – ability to recognize and provide training opportunities; give clear direction to accomplish assigned tasks; hold others to high standards of accountability and address issues when needed in a way that encourages, not discourages the employee
- Negotiation – effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
- Self-Starter – working the majority of the time without direct supervision; prioritizing, organizing and completing workload accurately within allotted time period
- Work Standards – setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
