Overview
Multi-Line Claim Representative II – Auto & Property (National)
Location: Remote Salary Range: $65,000 – $75,000
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned first-party auto and property damage claims, along with some liability exposures, across a national, multi-jurisdictional claim environment.
This role manages claims from assignment through resolution (cradle to grave) while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.
This position is designed for adjusters with 3–5 years of claim handling experience who are comfortable managing a steady caseload with low to moderate complexity and limited litigation exposure (approximately 5–15%).
The ideal candidate is highly organized, responsive, and efficient in managing fast-moving claims, many of which resolve within 30 days. This role emphasizes strong diary management, timely investigations, and consistent follow-through.
This is not a high-complexity litigation desk. It is a production-driven, full lifecycle adjusting role focused on quality, timeliness, and accuracy.
Responsibilities
- Investigate, evaluate, and adjust first-party auto and property damage claims, with some liability exposure
- Confirm coverage and apply policy provisions to determine compensability
- Conduct timely investigations, including gathering documentation, photos, and other supporting materials
- Obtain and review supporting evidence (e.g., incident reports, CCTV when applicable)
- Establish and maintain appropriate reserves within authority guidelines
- Evaluate damage claims, including auto and non-auto property losses
- Review medical documentation and evaluate injury exposures when present
- Identify claims requiring carrier reporting and take appropriate action
- Negotiate settlements within authority limits and client expectations
- Manage claims to timely resolution, with many files closing within 30 days
- Maintain accurate and up-to-date claim documentation, notes, and diary management
- Communicate effectively with claimants and internal stakeholders
- Coordinate with legal teams and outside counsel on litigated claims when applicable
- Ensure compliance with corporate claim handling standards and service commitments
Qualifications
Required Qualifications
- 3–5 years of claim handling experience, including first-party auto and/or property
- Experience handling property damage claims (auto and non-auto)
- Foundational understanding of coverage analysis and liability investigation
- Ability to manage a moderate caseload in a fast-paced environment
- Strong organizational skills and ability to maintain consistent diary follow-up
- Experience evaluating damages and handling claims through resolution
- Familiarity with multi-jurisdiction claim handling
- Strong analytical and decision-making capabilities
- Proficiency in Microsoft Office applications
- Reliable, predictable attendance during assigned client service hours
- Current adjuster license in home state or designated home state
- Ability to obtain and maintain additional licenses (NY strongly preferred; FL, TX, AZ, AL, and others a plus)
Nice to Have
- Prior TPA experience is a plus
- Experience in high-volume claim environments
- Additional state adjuster licenses
- Bilingual (Spanish) in both written and spoken Spanish, may use 2-10% of any day.This is a bonus and not required
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Opportunities to expand into more complex liability or multi-line roles
- Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
- Timeliness – efficient file movement and consistent claim resolution
- Diary management – proactive follow-up and strong file organization
- Quality – accurate coverage application and well-documented claims
- Responsiveness – clear and dependable communication
- Compliance – adherence to client and jurisdictional standards
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.
Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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