Retail Sales Support Specialist

Charlie's Produce • Full-time • Clackamas, Oregon, United States • 1d ago

Company Description

From Orders to Accounts: Start Your Sales Career at Charlie's!

Looking for a career where you’re at the center of it all—connecting with customers, keeping orders moving, and making sure nothing falls through the cracks? This is it.

The Retail Sales Support role is a hands-on opportunity to learn the business from the ground up. You’ll work closely with customers, sales reps, and operations while building the skills and experience needed to grow into a successful sales career.

Who We Are:

Charlie's Produce is the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

What We Offer:

An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).

Additional Compensation Details:

$23/hour starting rate.
Potential 90-day performance-based raise.
Yearly review with possibility of increase based on performance and tenure.

Job Description

Retail Sales Support Specialist – Produce & Deli

Are you passionate about fresh food and providing outstanding customer service? Do you have experience in produce, deli, grocery, or foodservice and enjoy helping customers find the right products?

We're looking for a Retail Sales Support Specialist to join our team. In this role, you'll be the primary point of contact for retail customers, supporting deli sales each morning and retail customer orders each afternoon. You'll use your knowledge of fresh products, ordering processes, and customer service to help customers receive the right products at the right time.

If you thrive in a fast-paced environment and enjoy building relationships while working with fresh produce and deli products, we'd love to meet you.

What You'll Do

Build strong relationships with retail customers by providing responsive, friendly service
Contact assigned customers each day to collect and enter produce and deli orders
Process new orders, order changes, cancellations, and credits accurately
Answer customer questions about products, pricing, availability, and promotions
Recommend seasonal products and communicate inventory updates
Coordinate with Sales, Purchasing, Warehouse, and Operations to ensure accurate order fulfillment
Resolve customer concerns quickly while maintaining a high level of service
Perform warehouse walks to monitor inventory, product quality, and availability
Stay informed on seasonal produce, deli offerings, and market trends
Maintain accurate customer records and order information using company systems
Support additional sales and operational projects as needed

What Makes You Successful

Experience working in a produce department, deli, grocery, foodservice, or wholesale produce environment
Knowledge of fresh produce, deli products, food quality, or inventory management
Passion for delivering exceptional customer service
Comfortable communicating with customers by phone and email throughout the day
Strong attention to detail with order entry and pricing accuracy
Ability to prioritize multiple tasks in a fast-paced environment
Strong problem-solving and follow-through skills
Team-oriented with the ability to collaborate across departments
Comfortable learning new systems and technology
Proficient with Microsoft Office (Excel, Outlook, Word, Teams)

Qualifications

Preferred Experience

We're especially interested in candidates with experience as:

Produce Clerk
Produce Manager
Deli Clerk
Deli Manager
Grocery Department Lead
Grocery Buyer
Foodservice Customer Service Representative
Produce Buyer
Wholesale Produce Sales Support
Restaurant Supply Customer Service Representative
Fresh Foods Associate

Experience with inventory management, order entry, ERP systems, or wholesale distribution is a plus.

Qualifications

High school diploma or GED
Reliable attendance and punctuality
Ability to work in a fast-paced, customer-focused environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

Recruiters - DO NOT CONTACT!

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