Asset Protection Agent

WinCo Foods • Tulsa, OK, US • 23h ago

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Overview

Job Summary

Responsible for the Asset Protection activities related to the detection, apprehension and processing of shoplifters. Diligently set an example of what it means to be an employee owner who makes excellent business minded decisions aimed at controlling loss and helping the company protect profits. Assist store management in maintaining a safe environment for our customers, vendors, and employees. Provide presence and professionalism aimed at de-escalating situations that arise within the store. Assist internal Asset Protection staff conducting various investigations. Perform related work.

Typical Duties and Responsibilities

Demonstrates professionalism and excellent judgement in a fast paced retail environment.
Detects, apprehends and processes shoplifters in accordance with company policies and local laws/regulations.
Contributes to the safe resolution of concerning situations within the store using verbal de-escalation techniques paired with professional presence.
Prepares and submits reports involving investigations and Asset Protection (AP) matters.
Researches and archives general liability incidents via C.C.T.V.
Participates in internal company investigations.
Testifies at legal and court proceedings on behalf of the company.
Works with local, state and government agencies regarding company matters.
Participates in maintenance of asset protection and safety programs.
Conducts asset protection audits.
Detects, investigates and reports hazardous workplace incidents and issues.
Provides store support by promoting asset protection and safety awareness.
Provides AP training to store staff.
Maintains asset protection office and equipment to established standards.
Identifies and troubleshoots and reports issues with C.C.T.V. equipment.
Performs other duties as assigned or needed.

Requirements

Education:

High School Diploma or equivalent

Experience:

Recognizing the required criteria to determine what constitutes shoplifting.
Demonstrating good excellent judgment when responding to difficult situations or individuals.
Providing excellent verbal, written and interpersonal communications skills in a work setting.
Documenting work and customer service activities.
Applying strong analytical and problem solving abilities.
Prioritizing and executing tasks in a high-pressure environment.
Demonstrating initiative and self-direction.
Working effectively in a team oriented environment.

Ability to:

Consistently provide friendly and engaging customer service to internal and external customers.
Perform at a high level in a fast paced environment with limited immediate supervision.
Work 10-12 hour shifts in a 24/7 operation, including nights, weekends and holidays.
Develop proficiency with WinCo’s C.C.T.V. equipment, locks and door hardware.
Sit for extended periods.
Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
Obtain State or Local certifications as required.
Wear provided personal protective equipment such as gloves and protective vests
Travel daily within a defined geographic area to assigned locations.
Perform other duties as assigned or needed.

Additional Requirements:

Must be at least 18 years old

Machines and Equipment Operated:

C.C.T.V., DVR and digital camera equipment.

The above statements are intended to describe the general nature of work performed by the employees assigned to thisC. job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

EEO/Inclusivity

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.

Fraud alert: WinCo advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from WinCo by checking the official WinCo careers website.

Pay Range

USD $18.56 - USD $24.82 /Hr.

Related Jobs

Branch Associate

Locke Supply • Sapulpa, OK • $15 / hour • 1w ago

Retail

We are looking for more than just an employee; we are looking for employee owners! As a Branch Associate at our 100% employee-owned company, you aren't just filling orders, you are building your own wealth while supporti...

1w ago

Apply

Branch Associate

Locke Supply • Claremore, OK • $15 / hour • 1w ago

Retail

Locke Supply Company of Claremore , OK is seeking an outgoing and energetic Branch Associate to provide excellent customer service at our branch locations, offer advice and recommendations based on customer's. This...

1w ago

Apply

Branch Associate

Locke Supply • Tulsa, OK • $15 / hour • 2w ago

Retail

We are looking for more than just an employee; we are looking for a future owner. As a Branch Associate at our 100% employee-owned company, you aren't just filling orders, you are building your own wealth while supportin...

2w ago

Apply

Branch Associate

Locke Supply • Owasso, OK • $15 / hour • 4w ago

Retail

4w ago

Apply

B2B Marketing Lead

Melton Truck Lines • Full-time • Tulsa, Oklahoma, United States • 3d ago

Marketing

Melton is seeking a collaborative, process-oriented marketing professional to scale our B2B marketing capabilities. The ideal candidate is comfortable building processes from the ground up, navigating ambiguity, influenc...

3d ago

Apply

Experienced Arborist/Climber

Ryan Lawn and Tree Inc • Broken Arrow, OK, US • 6d ago

Agriculture & Forestry

Description Compensation: $50,000-$60,000 depending on experience Want to work for the best? Ryan Lawn & Tree was named one of the top three lawn and landscape companies in the US! With a 40 year legacy of excellenc...

6d ago

Apply

Detention Associate

Melton Truck Lines • Full-time • Tulsa, Oklahoma, United States • 1w ago

Summary: This position requires performing in a detail-oriented, real-time environment monitoring & managing the detention process and trailer pools. Extensive communications with customers, systems knowledge, and re...

1w ago

Apply

Fiber Splicer

CCI Systems • Full-time • Tulsa, OK • $42k - $142k / year • 2w ago

Location: Tulsa, OK Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work cult...

2w ago

Apply

Business Development Representative

Melton Truck Lines • Full-time • Tulsa, Oklahoma, United States • 2w ago

Sales

Duties Prospect and cold call targeted shipper accounts daily Qualify opportunities (volume, lanes, pain points, decision makers) Set and hold zoom / in person meetings with shippers Maintain accurate CRM notes and activ...

2w ago

Apply

Fiber Splicer

CCI Systems • Full-time • Tulsa, OK • $42k - $142k / year • 2w ago

Location: Columbia, MO and surrounding areas; Tulsa and Oklahoma City, OK; and Wichita, KS Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of i...

2w ago

Apply