Customer Service Representative

Tempo Air • Irving, TX, US • $18 - $20 / hour • 1d ago

Job Details

Level: Experienced

Job Location: Tempo Headquarters Irving - Irving, TX

Salary Range: $18.00 - $20.00 Hourly

Description

Tempos Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls, schedule appointments, and answer or redirect customer concerns. Our Customer Service Representative will also perform other duties as assigned.

Reports to: Customer Care Team Manager

Essential Duties and Responsibilities:

Answer and schedule inbound service calls.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Promoting our Club Memberships
Navigate our company database platform proficiently.
Building customer relationships while assisting customers professionally and accurately.
Other duties as assigned.
Assist in training new Customer Service Representatives.
Overseeing the SVS Customer Service Team emails.

Qualifications

Friendly, outgoing.
Upbeat, professional, and enjoys helping people.

Genuine empathy toward customer’s problems.
Knowledge of the HVAC industry and terminology is recommended but not required.
Able to multitask, prioritize, and manage time efficiently.
A willingness to help in all areas within the department…TEAM PLAYER.
Detail oriented.
Able to process high volumes of work with accuracy.
Pass a pre-employment drug screen and criminal background check.

Education and/or Experience

High school degree or equivalent.
Minimum of two years’ experience of Customer Service and/or relevant experience required; Experience in HVAC or construction is a plus.
Basic knowledge of Microsoft Office applications (Outlook, Excel and Word).
Excellent written and verbal communication skills
Product knowledge of Tempo’s services a plus.

Physical Requirements:

Must be able to sit for long periods of time.
Must be able to work varying shifts including days, nights, and weekends.

Benefits:

Employee ownership (ESOP) with Employer Match
Competitive pay
Paid vacations (3 weeks)
Bereavement Pay
7 Paid holidays
1 Floating Holiday
Health, Dental, Vision Insurance
$25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
Disability income protection plan (Short-Term & Long-Term Disability)
401 (k) savings plan
Continued education and training programs

Tempo is committed to equal employment opportunity to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status or any other category protected by applicable federal, state or local laws.

Related Jobs

CSR & Dispatcher

Tempo Air • Irving, TX, US • 4d ago

Customer Service

Job Details Level : Experienced Job Location : Tempo Headquarters Irving - Irving, TX Position Type : Full...

4d ago

Apply

Customer Service Coordinator

International Education Corporation • Dallas, TX, US • 1m ago

Customer Service

Job Details Job Location : Texas Dallas UEI - Dallas, TX Salary Range : Undisclosed...

1m ago

Apply

Dispatcher

Tempo Air • Irving, TX, US • $18 - $20 / hour • 1d ago

Administrative

Job Details Level : Experienced Job Location : Tempo Headquarters Irving - Irving, TX Position Type : Full...

1d ago

Apply

Branch Associate

Locke Supply • Arlington, TX • $15 / hour • 1d ago

Retail

Locke Supply Company of Arlington, TX is seeking an outgoing and energetic Branch Associate to provide excellent customer service at our branch locations,...

1d ago

Apply

Delivery Driver: Dallas, TX

Jasper Holdings, Inc. • Full-time • Grand Prairie, Texas, USA • 2d ago

Transportation

Join one of our 50+ branch locations throughout the United States and become a part of the JASPER family. JASPER is the nation’s largest re-manufacturer of...

2d ago

Apply

Delivery Driver: Dallas, TX

Jasper Engines & Transmissions • Full-time • Grand Prairie, Texas, USA • 2d ago

Transportation

Join one of our 50+ branch locations throughout the United States and become a part of the JASPER family. JASPER is the nation’s largest re-manufacturer of...

2d ago

Apply

Facilities Construction Manager

Johnson, Mirmiran & Thompson • Full-time • Dallas, TX, US • 2d ago

Construction Executive Assistant

Job Description Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,300 professionals that provides a full range of multi-disciplined engineering, architecture, informatio...

2d ago

Apply

Branch Associate

Locke Supply • Bedford, TX • $15 / hour • 2d ago

Retail

Locke Supply Company of Bedford, TX is seeking an outgoing and energetic Branch Associate to provide excellent customer...

2d ago

Apply

Overnight Stocker

WinCo Foods • LEWISVILLE, TX, US • 3d ago

Retail Stocking

About Us Join the WinCo Foods team as an Overnight Stocker and be part of our commitment to providing a seamless shopping experience, even during late-night hours. We are seeking dedicated individuals to contribute to...

3d ago

Apply

Romantix Retail Store Manager - Arlington

Progressive Retail Management • Full-time • Arlington, TX, US • 3d ago

Retail

Job Title Store Manager Compensation $18.00 hourly+bonus & incentive On-Demand Pay. Gain early access to your money as you earn it. Schedule Full Time + Benefits (Up to 40 hrs/wk) Mission Statement...

3d ago

Apply