Regional Benefits Operations Manager

Scott Insurance • Raleigh, NC • 3m ago

REGIONAL BENEFITS OPERATIONS MANAGER

With over 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast and have Captive Insurance operations in Grand Cayman and Vermont. For 24 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates. Scott has nine offices across North Carolina, South Carolina, Tennessee and Virginia. Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.

We currently have an opening for a Regional Benefits Operations Manager. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we would like to hear from you!

PRINCIPAL OBJECTIVES OF THE POSITION

As the Regional Benefits Operations Manager, you will participate in leading account management teams across your assigned region. You will oversee Account Manager performance, partner with Talent Acquisition to spearhead recruitment processes, and lead team-wide training efforts. You may also assist with escalated client requests. As the Regional Manager, you will sit in a highly visible and strategic role, allowing you to partner with our management teams and drive organizational change.

This will be a hybrid position (3 days in-office per week + 2 days remote).

PRINCIPAL DUTIES & RESPONSIBILITIES

Lead Employee Benefits Account Managers in your assigned region, monitor their workflows, and work with the VP of Benefits Operations on team development.
Resolve complex and/or escalated client requests.
Spearhead team training efforts and present continuous improvement/career development opportunities.
Monitor individual and team performance through productivity metrics, coaching, and training.
Conduct 1:1 meetings with direct reports and deliver annual performance reviews – providing constructive feedback and measurable goal planning.
Participate in leadership meetings (reporting results and recommendations) and set policy changes to drive process improvement efforts and enhance company culture.
Collaborate with Talent Acquisition to interview, hire, and onboard new team members.
Communicate cross-functionally and build strong relationships with Producers and departments such as: Accounting, Talent Acquisition, HR and IT.
Work closely with Producers to create efficiencies and improve overall team performance.
Provide exceptional service to colleagues and clients.
Other duties as assigned.

POSITION QUALIFICATIONS & REQUIREMENTS

Active Life & Health license or the ability to obtain a license within 90 days of employment.
Significant benefits coverage knowledge including self-funded insurance and captives.
2+ years of people management experience within the employee benefits space.
Willingness to travel (30-40%) across the Scott Insurance footprint.
Must have the ability to problem solve and make decisions with little oversight.
Understanding of agency management system functionality, service, and sales processes.
Strong communication, people management, and conflict resolution skills.
Agency or carrier experience preferred.
BA/BS degree preferred.
Knowledge of Zywave and Applied Epic preferred.

Scott Insurance is an Equal Opportunity Employer

Related Jobs

Benefits Account Manager

Scott Insurance • Raleigh, NC • 1m ago

Human Resources (HR) Sales

BENEFITS ACCOUNT MANAGER With over 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & cas...

1m ago

Apply

Collections Specialist

S&ME • Full-time • Raleigh, NC, US • 2d ago

Collections Specialist Requisition Number: 2026-2910-03 Are you detail-oriented, enjoy working across teams to strengthen client relationships with customer service experience? S&ME is looking for a Collections Speci...

2d ago

Apply

Entry Level to Experienced Construction Materials Engineering Technicians

S&ME • Full-time • Raleigh, NC, US • 2d ago

Engineering

Construction Materials Engineering Technicians Requisition Number: 2025-1050-12 Are you launching your career or seeking a fresh challenge as a seasoned technician? S&ME is searching for motivated, full-time entry le...

2d ago

Apply

Corporate Counsel

S&ME • Full-time • Raleigh, NC, US • 6d ago

Corporate Counsel Location: Raleigh, NC (On-Site) Reports To: Chief Counsel Employment Type: Full-Time | Exempt Requisition #: 2026-2930-01 S&ME is a growing 100% employee-owned, civil engineering and consulting firm...

6d ago

Apply

Project Manager (Electrical Engineer)

Smith Seckman Reid, Inc. • Full-time • Raleigh, NC, US • 2w ago

Engineering Construction

At SSR, we’re more than a leading engineering design, consulting, and planning firm—we’re a team of owners committed to solving complex projects and delivering innovative solutions for facility and infrastructure challen...

2w ago

Apply

Practice Leader – Electrical Transmission & Distribution

S&ME • Full-time • Raleigh, NC, US • 2w ago

Engineering Loading & Stocking Management

Practice Leader - Electrical Transmission & Distribution Location: Flexible within S&ME footprint Requisition Number: 2026-2690-04 S&ME is seeking a motivated and results-driven Practice Leader to help us exp...

2w ago

Apply

Superintendent - Plant

Garney • Durham, NC, US • 2w ago

Construction Management Superintendent

GARNEY CONSTRUCTION As a Project Superintendent at Garney Construction, working on our Jobsite in Durham, NC , you will be making a difference every day by helping Garney build work. You will have the opportunity to...

2w ago

Apply

Industrial and Data Center Practice Leader

S&ME • Full-time • Raleigh, NC, US • 2w ago

Manufacturing Management

Practice Leader - Industrial & Data Centers Location: Flexible within S&ME footprint Requisition Number: 2026-2690-03 S&ME is seeking a motivated and results-driven Practice Leader to help us expand into and...

2w ago

Apply

Highway Engineer

Larson Design Group • Full-time • Raleigh, NC • $84k - $120k / year • 2w ago

Engineering

About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to...

2w ago

Apply

Highway Project Manager

Larson Design Group • Full-time • Raleigh, NC • $102k - $152k / year • 2w ago

Project Management

2w ago

Apply