POSITION OVERVIEW
Manages all aspects of a store according to prescribed policies and procedures, and ensures the store operates in a manner which optimizes sales and profitability and reflects a consistent Commercial Tire image to its customers. This position is responsible for safely achieving the corporate mission at the store level.
JOB RESPONSIBILITIES
- Responsible for providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
- Ensures store team is providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
- Leads the team and participates as a team player in all phases of the organization and expects the same from store employees.
- Maintains the highest levels of customer service and satisfaction.
- Successfully communicates the importance of customer service to all employees and ensures timely resolution of customer complaints.
- Champions safe work practices and Commercial Tire’s safety guidelines and standards.
- Performs all work expected of the location or ensures that all work expected of the location is completed.
- Ensures equipment and inventory are used to achieve the maximum return on investment.
- Ensures maintenance, appearance and condition of the store complies with security, safety, and environmental codes and city ordinances.
- Provides adequate staffing based on store volume. Recruits, hires, trains and supervises qualified personnel; assigns work schedules; resolves employee grievances; disciplines; conducts annual performance reviews and career development.
- Coordinates and conducts product training; ensures the success of on-the-job training programs; and attends and participates in management training workshops.
- Ensures safety, store hours, store cleanliness and personnel issues all fall within the guidelines of company policy as outlined in the Employee Handbook.
- Identifies and maximizes new sales opportunities within the existing customer/equipment asset base
- Operates and maintains company vehicles to CT standards, including regular maintenance, cleanliness, fueling & tracking fuel receipts; insurance coverage, general upkeep, inspections, registration, etc.
- Assists with store audits to ensure compliance.
- Knowledgeable in all facets of a store environment.
- Other duties as assigned.
ACCOUNTABILTIES AND PERFORMANCE MEASURES
- Achieves annual sales, gross and net profit objectives budgeted for the store.
- Achieves annual audit scores objectives for operations and safety audits.
- Develops and supervises a strong team within the store.
- Conducts annual performance reviews and supports career development training and planning for employees.
- Recruits, hires, trains, and supervises qualified personnel.
COMPETENCIES AND SKILLS
- Managing people and teams
- Customer Service
- Sound Judgment
- Interpersonally Savvy
- Ethics and Values
- Attention to Detail
- Business Skills
QUALIFICATIONS – Unless indicated otherwise, these are preferred
- Associates or bachelor’s degree in Business.
- 3+ years of relate business experience.
- 2 years’ experience as an Assistant Manager at CT OR 4 years management experience in a “like” industry.
- Valid Driver’s License and Insurable Driving Record (Required)
- Regular attendance and punctuality is required and is an essential job function.
