Our Team in Los Angeles has an opportunity for a talented IT Technical Support Specialist. Explore this opportunity with Psomas and apply today!
About being our IT Technical Support Specialist
As our IT Technical Support Specialist, you will join the Los Angeles World Airports (LAWA) project team of 40+ planners, architects, engineers, and other technical professionals to plan & design their next wave of capital investments, including airfield improvements, terminal improvements, infrastructure improvements, and more. This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for The Development Group.
Responsibility Highlights for our IT Technical Support Specialist
- Answer incoming customer emails to the Help Desk
- Follow established procedures to diagnose and troubleshoot system issues
- Analyze, determine, and document reported production outages/incidents
- Determine severity, impact, and nature of incidents. Escalate as needed
- Communicate clearly with other team members
- Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications
- Complete onboarding or offboarding functions for staff being mobilized or demobilized
- Perform hardware and software installations
- Oversee deployments and relocations of staff at various locations throughout the airport footprint
- Provide IT support at Division-wide sponsored events
- Provide on-the-job training to new department staff members
- Provide computer orientation to new staff
Minimum Qualifications to be our IT Technical Support Specialist
- MIS degree or equivalent job experience of 5+ yrs
- Must be able to lift at least 40lbs
- Ability to organize short and long-term tasks and communicate status of tasks with clients and management
- Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience
- Demonstrated experience managing data coordination and conversion projects
- Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11).
- Experienced in applying security patches, system updates, and driver updates.
- Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions.
- Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams
- Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
- Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
Highlighted Benefits for our IT Technical Support Specialist
Enjoy hybrid and flexible work schedules, an inclusive benefit package providing medical, dental, and vision coverage for employee and qualifying family members, a 401(k) with immediate vested company match and an Employee Stock Ownership Plan that is 100% paid by Psomas!
- A competitive salary! The expected range for this position is $23.00-$28.07/hour depending on experience.
- This position offers a hybrid/telework schedule.
- 8 Paid Holidays & 3 Weeks of PTO
- Career pathing, training + professional development
- Employee Parking paid by Company
Strong History + Bright Future
As a 100% employee owned company serving clients throughout the western U.S for over 78 years, Psomas is proud to be an award winning consulting firm with over 750 employees. Our talented team have an array of skills ranging from construction management, civil engineering, transportation planning, environmental, landscape architecture and urban design, and surveying and geospatial services. We strive for excellence, and welcome candidates of all identities, backgrounds, and perspectives to help us continue evolving as an inclusive, employee first culture. Together, we foster a collaborative work environment, promote teamwork, and provide many opportunities for professional growth and advancement. We are looking for team members that are excited to contribute to our projects and make a positive difference in our local community.
We're a fun, rewarding place to work! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
