RETAIL GROWTH ADVISOR – FIELD OPERATIONS (IL/IN)
Reports to: Regional Manager – Field Operations
FLSA Status: Exempt
Are you a fast-paced, driven individual who loves building and maintaining great relationships with customers? PFSbrands, the parent company of foodservice brands Champs Chicken®, Coopers Express®, BluTaco, Hangar 54, and Wingman Pizza is seeking an experienced liaison in the [Geographic] area to cultivate business relationships with PFSbrands retail partners, management, store-level employees, and owners.
We’re looking for someone who wants to win and achieve scorecard goals for overall territory sales growth, new store openings, same store sales, account retention, and retailer satisfaction scores (NPS). You’ll leverage foodservice operations expertise, hands-on training, and marketing/promotional resources to assist our branded retailers in continually growing sales and improving profitability within their foodservice operations.
Summary
Retail Growth Advisors are primarily responsible for establishing and maintaining positive business relationships with customers executing PFSbrands foodservice programs within their assigned geographic territories. This Field Operations support role leverages foodservice operations expertise, hands-on training, and marketing/promotional resources to assist our branded retailers in continually growing sales and improving profitability within their foodservice operations.
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Essential Duties And Responsibilities
- Serve as the primary contact and representative of PFSbrands to cultivate favorable business relationships with PFSbrands retail partners’ store level employees, management, and ownership.
- Achieve scorecard goals for overall Territory Sales Growth, New Store Openings, Same Store Sales, Account Retention and Retailer Satisfaction Scores.
- Lead new account pre-opening process and execute successful new store openings within your territory. Work closely with Regional Training Specialist and Corporate Trainer to support new store openings as needed/per demand.
- Conduct frequent, high-impact field visits with existing retail customers per PFSbrands guidelines and defined VALUE Report/Store Visit SOPs.
- Effectively utilize internal resources to support your PFSbrands retail partners including our in-house Customer Success, Marketing, IT, Print Shop and Human Resources teams.
- Develop and maintain detailed action plans and provide material support to correct operational deficiencies that may be adversely affecting the sales/profitability of our retail partners.
- Develop and maintain annual marketing plans to maximize usage and effectiveness of retailers’ Marketing Development Funds (MDF) to drive sales growth.
- Coordinate and conduct ongoing re-training of existing PFSbrands retail partners to advance education on products, procedures, customer service, and other best practices to drive consistency and operational excellence.
- Work closely with Business Development partners within your territory to support lead development activity and the sale of new PFSbrands accounts.
- Participate in Field Operations strategic discussions/high-involvement planning.
- Establish and maintain a personalized “Playbook” to provide visibility on progress versus goals and advance personal/professional development.
- Maintain regular contact with Regional Manager through regular 1-on-1 calls, regional/group conference calls, and ride-alongs to proactively communicate territory challenges, successes, and areas of opportunity.
- All other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 3+ years restaurant operations/ management or food service sales experience desired
- Management and/or Business degree preferred, but can be replaced by real world experience in a similar business
- A SINCERE commitment to PFS Core Values, and desire to lead and help other individuals develop themselves personally and professionally
- Self-starter with ability to work independently 95% of time, with leadership 5% of the time
- Strong interpersonal skills, leader, personnel motivator
- Strong work ethic
- Service-oriented; always focused on customer needs first
- Ability to effectively communicate with others from owners to hourly employees to achieve business results
- Excellent verbal and written communication skills
- Technological skill sets to include use of Word, Excel, PowerPoint, CRM, Share Point, Web-X and other software as required
- High level of organization and attention to detail
- A positive attitude, always
- Persistent in nature, follow-up is a must
WORKING CONDITIONS
- Must travel overnight to customer locations as required, up to 80% travel
- Able to manage high automobile drive time expectations, 3K-5K miles/month
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to use hands and fingers to reach, lift and carry 50 pounds on a regular basis
- Digital dexterity and hand/eye coordination in operation of office equipment
- Ability to speak to and hear customers and/or employees via phone and in person
- Body motor skills sufficient to enable incumbent to move from car to customer location
- Ability to travel via car for long periods of time
- Ability to sit and/or stand for long periods of time
Key words: Restaurants, Franchise, Franchising, Equipment, QSR, Food & Beverage, Food Service, Food, Customer Service, New Restaurant Openings, Menu Development, Hospitality Management, Food Safety, Supermarket, Grocery Store, Convenience Store, Business Consultant, Field Operations, Franchise Business Consultant
