Overview
Position Title: Multi-Line Claim Consultant (BI)
Location: Remote
Hours: Monday - Friday, 8:00 AM to 4:30 PM
Salary Range: $76,500 to $89,000
Disclaimer: The posted salary range for this position reflects the anticipated base pay for this role. Actual pay is determined based on factors such as qualifications, skills, relevant experience, internal equity, and location. Additional compensation may include discretionary bonuses, benefits, or other forms of compensation, depending on the role. The salary range provided is in compliance with state and local requirements and is intended to offer transparency to applicants. We encourage open discussions with our hiring team regarding any questions you may have about compensation and benefits for this position.
CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP, and 401K.
Position Summary:We are seeking an experienced Multi-Line Claim Consultant to join our team remotely, dedicated to handling claims for a specific client account within the Florida jurisdiction. This role involves the investigation and adjustment of multi-line claims, with a particular focus on bodily injury claims. This is a full-time, Monday through Friday position from 8:00 am to 4:30 pm, with a competitive salary range of $76,500 to $89,000. The position requires a Florida adjuster’s license and provides an excellent opportunity for a motivated claims professional with strong analytical, investigative, and communication skills.
About CCMSI:
At CCMSI, we seek the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we’re united by a common mission to deliver exceptional service to our clients. As an employee-owned company, we focus on developing our staff through structured career development programs and by rewarding individual and team efforts. Certified as a Great Place to Work, CCMSI’s employee satisfaction and retention rank in the 95th percentile, reflecting our commitment to an outstanding work environment.
Why Join CCMSI?
- Culture: Our Core Values shape how we treat employees as valued partners—with integrity, passion, and enthusiasm.
- Career Development: CCMSI offers robust internships and internal training programs to support growth and advancement within the organization.
- Comprehensive Benefits: Enjoy 4 weeks of paid time off in your first year, 10 paid holidays, and a benefits package that includes Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and Employee Stock Ownership Program (ESOP).
- Supportive Work Environment: We believe in creating a workplace where employees enjoy coming to work each day, are provided with the resources to succeed, and manage realistic caseloads.
Responsibilities
- Investigate, evaluate, and adjust assigned multi-line claims, including bodily injury, commercial property, and first-party claims, ensuring compliance with corporate and client-specific handling standards and applicable state laws.
- Establish and recommend reserves within authority limits, accurately document claim files, and update reserves as needed.
- Authorize and manage claim payments, adhering to established authority levels, corporate procedures, and industry standards.
- Conduct complex negotiations to resolve claims, including disputed invoices, and reach settlements in line with corporate and client standards.
- Assess and pursue subrogation opportunities and oversee claims sent to outside vendors (legal, surveillance, case management).
- Attend mediations, hearings, and conferences as needed, and actively participate in client communication throughout the claim process.
- Provide comprehensive reports with a focus on detail and accuracy on all status reports to the client. These are formal status reports completed monthly on each claim, that include investigative detail with a well-thought-out liability analysis.
- Collaborate on claim reviews and client training sessions, contributing insights to improve claim handling and client satisfaction.
Qualifications
- Experience: Minimum of 5 years of experience adjusting bodily injury claims, with multi-line claim handling experience required. Litigation experience is preferred, and prior experience with municipalities is beneficial.
- Skills:
- Strong analytical skills, with the ability to quickly assess data and make sound decisions.
- Excellent verbal and written communication abilities, able to clearly convey complex information to clients and stakeholders.
- High level of empathy and professionalism when working with claimants and those impacted by losses.
- Strong ethical judgment and the ability to remain objective and impartial during claim evaluations.
- Exceptional organizational skills, attention to detail, and the ability to prioritize tasks efficiently.
- Proficiency with claims management tools, data analysis, and client interaction platforms.
- Knowledge of insurance policies and relevant legal guidelines.
- Education: High school diploma or equivalent is required; advanced training or education in insurance is a plus.
- Licenses/Certifications: Must hold a Florida adjuster’s license.
Additional Information:
- Location: Remote
- Work Schedule: Monday - Friday, 8:00 am - 4:30 pm
- Salary Range: $76,500 - $89,000
Core Values & Principles:
Employees are expected to uphold CCMSI’s Core Values and Principles, which include performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.
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