Job Details
Job Location: Orlando, FL - Orlando, FL
Salary Range: Undisclosed
About Us
Churchill Mortgage began in 1992 with the core value of providing the highest level of integrity to each and every customer, meaning we tell our customers what is best for them even when it means we won't close their loan. We have found over and over again that treating people the way we want to be treated is not only the right thing to do, but it builds lasting relationships. Churchill Mortgage proudly embraces the sound financial principles, as heard on the Dave Ramsey Show.
Basic Function
This position plays a critical role in driving business success, ensuring compliance, and fostering a high-performance culture within the region. By providing strategic leadership, operational oversight, and support to branch offices, they contribute to Churchill’s growth and reputation in the mortgage industry.
Responsibilities
- Provide strategic direction and leadership to branch managers and mortgage teams within the region.
- Set goals, objectives, and performance targets aligned with Churchill’s overall mission and objectives.
- Develop and implement strategies to drive business growth and expand market share within the region.
- identify opportunities for new business, cultivating relationships with referral partners such as real estate agents, builders, and financial advisors, and implement marketing initiatives to attract borrowers.
- Monitor the performance of branch managers and mortgage teams within the region.
- Analyze key performance indicators such as loan volume, revenue generation, and customer satisfaction, and providing guidance and support to improve performance and achieve targets.
- Ensure compliance with federal, state, and local regulations governing the mortgage industry, as well as company policies and procedures.
- Implement controls to mitigate risk, conduct regular audits, and address compliance issues in collaboration with compliance and legal teams.
- Oversee the day-to-day operations of branch offices within the region to ensure efficiency, productivity, and adherence to established processes and procedures.
- Optimize workflows, allocate resources effectively, and implement best practices for loan origination, processing, underwriting, and closing.
- Ensure that staff members have the knowledge, skills, and resources needed to excel in their roles and deliver exceptional service to borrowers.
- Foster a culture of customer service excellence within branch offices.
- Ensure that borrowers receive prompt, professional, and responsive service throughout the loan process.
- Address customer inquiries, resolve concerns, and maintain positive relationships with borrowers and referral partners.
- Monitor branch financial performance and manage budgets within the region.
- Analyze revenue and expense trends, identify opportunities to improve profitability, and implement cost-saving measures as needed.
- Build and maintain relationships with internal stakeholders, including senior management, corporate support functions, and other regional leaders.
- Collaborate with cross-functional teams to drive operational efficiency, share best practices, and achieve strategic objectives.
- Monitor market trends, competitive landscape, and economic conditions within the region.
- Identify opportunities for growth, assess market risks, and adjust business strategies accordingly.
- Represent Churchill in the local community and participate in networking events, industry conferences, and community outreach activities.
- Build brand awareness, enhance Churchill’s reputation, and foster positive relationships with community leaders and organizations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
Independent Judgment, Oral Communication Skills, Written Communication Skills, Analyzing Skills, Reading Skills, Customer Service, Diplomacy, Organization, Negotiation, Math Aptitude, Planning, Professionalism, Proofreading Skills, Time Management, Computer Literacy, Alpha/Numeric Keyboard Skills.
Education/Experience
A bachelor's degree in business administration, finance, economics, or a related field; experience as a branch manager, regional manager, or a similar leadership role within a mortgage company or financial institution; strong knowledge of mortgage lending operations, including loan origination, processing, underwriting, and closing; experience managing mortgage teams and overseeing branch operations; demonstrated success in driving business growth, achieving sales targets, and managing customer relationships within the mortgage industry.
Language Ability
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Loan Origination Software & Pricing Engine software, proficiency in Microsoft Office Suite, CRM software, document management systems, and data analysis and reporting tools.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is required to stand and walk and interact with customers. Specific vision abilities required by this job include close vision and ability to adjust focus.
Other Requirements:
Must be able to pass a criminal history information background check.
