Description
WHO WE ARE
Tech Etchis a leading manufacturer specializing in precision-engineered components and flexible printed circuits, serving the Aerospace and Defense, Medical Devices, and Electronics and Telecommunications industries. Our mission is to inspire, create, and provide innovative solutions that enhance lives globally. We foster meaningful, long-term partnerships between our employee-owners and industry leaders, building a united team that values positivity, teamwork, and continuous growth.
Summary
We are seeking a detail-oriented Sales Operations Expeditor to support our sales and customer service teams by managing internal updates, order processing, and data accuracy within our ERP and CRM systems. Working in a dynamic manufacturing environment with products that have varying lead times, this role will be essential in helping the company respond quickly to order adjustments based on manufacturing delays or changes in customer demand. The ideal candidate will excel in organization, adaptability, and internal coordination, working closely with planners, shipping, and account managers to ensure efficient communication and updates.
Essential Functions
- Order Processing: Accurately enter and manage customer orders in the ERP system, making updates and modifications as needed to support timely processing and ensure order accuracy.
- Internal Coordination: Act as a central point of communication among internal teams, including planners, shipping, production, and account management, to ensure alignment on order status, fulfillment timelines, and any necessary adjustments. Follow directions from account owners to prioritize tasks and manage order updates.
- Order Adjustments: Proactively manage updates to sales orders in response to manufacturing delays or shifts in customer demand, helping the company respond quickly and efficiently to maintain seamless operations.
- Data Management: Maintain and update customer information, order details, and sales records across ERP and CRM systems, ensuring data accuracy and accessibility within internal platforms.
- Sales Support Tasks: Provide general administrative support to the sales team, including managing documentation, preparing reports, and assisting with internal updates related to order status and account adjustments.
Competencies
- High school diploma or equivalent; associate or bachelor's degree in business administration or related field preferred.
- Previous experience in sales support, ERP/CRM data management, or administrative roles is advantageous but not required..
- Strong organizational and coordination skills with attention to detail.
- Adaptability and quick decision-making in response to a fast-paced manufacturing environment.
- Ability to prioritize tasks and manage multiple responsibilities efficiently.
Work Authorization/Security Clearance (if applicable)
ITAR compliance
Benefits & Perks
- Competitive Pay with Bonus Potential
- Quarterly & Personal Performance Bonus Opportunities
- Tuition Assistance Program
- Employee Stock Ownership
- 20 Vacation Days + 10 Holidays
- 401k with Company Match
- Wellness Incentive Program
- Employee Assistance Program
Expected Hours of Work
This is a full-time position on-site. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
HEAR FROM OUR TEAM:https://youtu.be/_dOS4Z7-Loo
Tech Etch is an EOE/Veterans/Disabled/LGBT employer.
Founded in 1964, Tech Etch operates facilities in Plymouth, MA, Fall River, MA, and Litchfield, MN
ISO 9001:2015,ISO 13485:2016, andAS9100D certified.
