Overview
Position Title: Multi-Line Claim Representative I
Location: Remote (based in Chicago, IL)
Hours: Monday - Friday, 8:00 AM to 4:30 PM
Salary Range: $45,000 - $60,000
Job OverviewAre you a seasoned claims adjuster ready to take on a dynamic, fully remote role? CCMSI is seeking a Multi-Line Claims Representative I to investigate and adjust claims across multiple jurisdictions. This position offers a Monday-Friday schedule, 8:00 AM to 4:30 PM, and the opportunity to work with various accounts in jurisdictions including TX, FL, and IL. A valid adjuster's license is required, with a preference for TX or FL.
With a focus on professional growth, this role may serve as advanced training for promotion to senior-level positions. Candidates should have at least three years of multi-line claims experience and a track record of excellent client service.
Responsibilities
- Claims Investigation & Adjustment: Investigate, analyze, and resolve multi-line claims in line with CCMSI standards and guidelines.
- Coverage & Liability Assessment: Conduct detailed evaluations to determine liability, assess coverage, and manage bodily injury claims.
- Negotiation: Negotiate settlements directly with claimants, attorneys, and other involved parties within the scope of client authorization.
- Medical & Legal Review: Review medical records and legal invoices to ensure they align with claim requirements, resolving disputes as needed.
- Payments & Subrogation: Authorize claim payments, supervise subrogation opportunities, and maintain financial accuracy within system reserves.
- Client Relations: Deliver exceptional service by preparing thorough reports, maintaining accurate documentation, and adhering to service commitments.
- Compliance: Adhere to company policies, client requirements, and regulatory standards.
Qualifications
- Experience: Minimum of 3 years handling multi-line claims, including liability determination and bodily injury evaluation.
- Skills: Strong negotiation skills, understanding of medical terminology, and proven ability to analyze complex coverage issues.
- Education: Associate degree preferred; equivalent work experience or Bachelor's degree in Risk Management or Insurance-related fields is a plus.
- Licensure: Adjuster's license required (preferably TX or FL).
- Technology: Proficient in Microsoft Office and claims management systems.
- Additional Skills: Bilingual abilities and property or auto claim handling experience are highly desirable.
Performance Metrics
- Audits: Quality of file handling and adherence to company standards.
- Inventory Management: Consistently maintain a manageable workload and meet diary requirements.
- Client Satisfaction: Ensure timely and effective communication and resolution of claims.
Work Environment
- Fully remote, Monday through Friday, 8:00 AM to 4:30 PM.
- Occasional travel for meetings, claim reviews, or training may be required.
CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP, and 401K.
At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.
Reasons you should consider a career with CCMSI:
- Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
- Career development: CCMSI offers robust internships and internal training programs for advancement within our organization.
- Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
- Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.
Core Values & Principles:
Employees are expected to uphold CCMSI’s Core Values and Principles, which include performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.
Join a team that values integrity, innovation, and exceptional client service. If you're ready to elevate your career with CCMSI, apply today!
Disclaimer: The posted salary range for this position reflects the anticipated base pay for this role. Actual pay is determined based on factors such as qualifications, skills, relevant experience, internal equity, and location. Additional compensation may include discretionary bonuses, benefits, or other forms of compensation, depending on the role. The salary range provided is in compliance with state and local requirements and is intended to offer transparency to applicants. We encourage open discussions with our hiring team regarding any questions you may have about compensation and benefits for this position.
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