Pavement Recycling Systems is an employee-owned company who is a leader in the Pavement Preservation industry, is seeking a Client Relations Specialist.
Becoming a team member of PRS introduces you to a unique culture of employee ownership and empowerment to grow and succeed in your career. We create an environment in which all employees develop and contribute to their full potential and we recognize and reward outstanding results. PRS is proud to be an equal opportunity workplace.
The Client Relations Specialist is responsible for building strong client relationships, identifying sales opportunities, and ensuring customer satisfaction. This role also involves attending and presenting at commercial and HOA trade events to boost brand visibility and drive growth. The ideal candidate is a strategic thinker with excellent communication skills, capable of managing diverse tasks while fostering lasting partnerships.
Primary Responsibilities
- Develops and maintain strong client relationships to drive sales, retention, and satisfaction
- Identifies and pursues new business opportunities within municipalities, contractors, and property management sectors
- Acts as the primary point of contact for key accounts, addressing client concerns and ensuring needs are met
- Conducts regular meetings, presentations, and negotiations with clients to strengthen partnerships.
- Collaborates with sales, production, logistics, and office teams to support business operations and achieve revenue targets
- Monitors and report on sales performance, client engagement, and overall relationship health
- Ensures contracts, proposals, and agreements are properly managed and executed
- Analyzes market trends and client feedback to identify areas for business growth and improvement.
- Works closely with marketing, customer service, and product development teams to enhance the client experience
- Assists with accounts receivable and administrative tasks as needed
- Designs and execute email marketing campaigns using Mailchimp, focusing on customer acquisition, retention, and engagement
- Manages email lists, segment audiences, and create personalized, targeted email communications.
- Monitors email campaign performance, A/B testing, and optimize open/click rates for maximum impact.
- Coordinates with team and update customer records and marketing data within CRM platforms such as Salesforce or Pipedrive
- Analyzes CRM data to help drive sales and marketing strategies, improving customer engagement and conversion
- Collaborates with the sales team to ensure seamless lead tracking, follow-ups, and reporting on sales pipeline progress
- Attends and represent the company at various commercial and HOA trade organization events, conferences, and expos.
- Presents marketing initiatives, brand positioning, and service offerings to potential clients and industry partners
- Organizes and promote company participation in industry events, ensuring alignment with marketing objectives
- Stays up-to-date with industry trends, best practices, and emerging technologies in digital marketing and CRM tools
- Assists in budget planning, campaign tracking, and performance reporting for all marketing activities.
- Collaborates with other departments (sales, design, etc.) to create cohesive marketing strategies and materials
- Other duties as assigned
Qualifications
- Good understanding of office management and client relations principles
- Demonstrable ability to multi-task and adhere to deadlines
- Timely response times
- Well-organized with a customer-oriented approach
- Knowledge of market research techniques and databases
- Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)
Education and/or Experience
- Bachelor’s degree in Communications, Business, Marketing or a related field/ or equivalent experience
- 3-5 years of experience in marketing, sales, account management, or client relations
- Strong background in social media, email marketing (Mailchimp), and print media
- Proficiency in CRM tools such as Salesforce or Pipedrive
- Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Teams
- Exceptional verbal and written communication skills, with the ability to present to diverse audiences
- Creative mindset with a strong attention to detail
- Analytical skills to measure and optimize marketing efforts
- Strong interpersonal skills to build relationships with internal teams, clients, and event organizers
- Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment
- Experience attending and presenting at industry events is preferred
- Ability to analyze data and market trends to develop strategic recommendations
- Knowledge of commercial and HOA trade sectors is a plus
Why Join
- ESOP Retirement Benefits are extended to all employees with participation after one year of service. A typical discretionary annual company contribution can range from 10% to 15% of your annual salary.
- 401K Retirement Benefits are extended to all Non-union employees.
- Health, Dental, and Vision as well as other supplemental health insurance.
- PTO
- Holiday Pay
- Opportunities for career advancement
- On the job training provided to all employees
- Work for an industry leader in various disciplines and markets
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee frequently is required to stand, walk and talk or hear. The employee is regularly required to sit; climb or balance; stoop, kneel, crouch, or crawl; and smell
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
