Regional Manager Southeast US

AMS Retail Solutions • Full-time • Charlotte, North Carolina, United States • 1w ago

Basic Description:

This position is responsible for managing the overall day to day operations of customer projects and all employees in an assigned territory.

Responsibilities:

Responsible for managing key vendor programs and projects within assigned region
Review operating performance with management on an on-going basis, recommending and taking corrective action as directed to assure all Company and customers' goals are met
Maintain business relationships with customers to ensure great customer service
Manage customer complaints and assure appropriate action is taken as required
Collaborate with management on financial reporting and records to ensure accuracy
Provide updates on all projects to AMS Leadership using standard reports and calendars
Keep updated with all product knowledge
Ensure that employees understand and comply with all current AMS policies and procedures
Provide training and direct supervision of employees
Responsible for writing and presenting reviews to all assigned employees by deadline
Manage and maintain employees’ time cards
Manage and approve employees’ PTO requests and balances as well as expense reports.
Resolve conflicts between employees, associates, stores and vendors
Perform other related duties as assigned

Minimum Requirements:

50% Travel required which includes overnight stays
Ability to work varied hours/days as business dictates is required
Ability to work independently and with minimal direct supervision required
Must be flexible with work schedule and route changes based on business needs
Must be Microsoft Office Suite proficient
Excellent communication, presentation, written and technical skills required
Required to lift up to 50lbs., this may include lifting weight above shoulders as needed
Frequent standing, bending and twisting required
Proof of valid driver’s license and insurance required (must meet company’s minimum requirements)
2-5 years previous retail and account management experience required
2-5 years previous customer service experience required
College degree or equivalent experience preferred

Benefits:

Vehicle Reimbursement Program
Medical, dental and vision plans
paid holidays and PTO
company equipment
comprehensive compensation for travel (hotel and meals)
cell phone reimbursement
401(k) and company shares through ESOP (Employee Stock Ownership Plan)

#AMS2

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