Experienced HVAC Service Billing Adminstrator

Marina Mechanical • Full-time • Livermore, CA, US • 2d ago

Benefits:

Employee Owned Company Stock
401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Paid time off
Vision insurance

Are you ready to join a dynamic team where your organizational skills and attention to detail will shine? As an HVAC Service Billing Administrator at Marina Mechanical Services, you'll play a crucial role in ensuring our operations run smoothly by managing billing processes, coordinating with service technicians and sales teams, and providing top-notch customer service. This is your chance to be part of a growing company that values innovation, teamwork, and professional development. If you're passionate about making a difference and thrive in a fast-paced environment, Marina Mechanical Services is your place!

Job Expectations

Prepare and process client invoices per customer requirements reading from service technicians field work order and send to customers through various channels
Read contracts and interpret billing requirements with accuracy
Issue client account statements
Manage the collection process for outstanding accounts
Verify discrepancies and resolve clients’ billing issues in a timely manner
Manage the right-to-lien process and documentation on active projects
Provide excellent client service
Answer questions and handle complaints from clients regarding bills
Work with the Service Coordinator to provide redundancy in high volume times
Answer busy phones and assist with taking service calls for clients in detail
Assist service sales with prequalification or client related documents
General office administrative tasks (i.e. filing, etc)
Responsible for uploading paperwork to 3rd party vendors and in-house systems
Other responsibilities as assigned

Desired Skills & Experience

Excellent written and verbal communication skills
Positive and professional demeanor
Dedication to providing excellent customer service
Strong attention to detail, and an ability to multi-task and work within deadlines
Previous HVAC billing experience is preferred
Comfortable working independently and with a larger team
Strong computer skills are a must
Ability to work onsite

WHAT IS IN IT FOR YOU?

Marina Mechanical Services offers benefits comparable to the industry, including company contributions to medical and dental, dollar for dollar 401(k) match to a set limit, paid time off and paid holidays. We are also employee owned, therefore all non-collective bargained employees automatically become owners without cost.

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