Client Services Specialist - Appleton WI

HealthDirect • Full-time • Appleton, Wisconsin, United States • 10m ago

Scope of Responsibilities: The Client Services Specialist serves as the primary conduit between the pharmacy and the customer. They act as the key advocate for the customer within the overall pharmacy team providing clear, routine communication across all channels and with major players both internally and externally. Despite being primarily customer facing, it is imperative that the CSR maintain their role as a member of the HealthDirect team, while serving as a resource & advocate for their customers.

Job Summary: Coordinate and implement the setup and support of all clients for all aspects of customer service, account management, and quality assurance.

Job Duties:

Establishing and cultivating strong relationships with key stakeholders at the customer level
Supporting in the retention of 100% of existing business
Maintain current, accurate records in CRM software database, to include customers, customer contacts, notes, emails, documents, and all information pertaining to associated activities.
Responsible for oversight and coordinating on-site visits for facilities.
Oversee and coordinate on-site resolution of customer service issues to clients.
Communicate immediately with local and corporate management any indications that customers are at risk of contract termination, and accompany these communications with evidence that supports those indications, be it factual information or customer perception.
Interface with various external business partners as needed for program development and problem resolution.
Maintain brand-aligned, active social-media accounts to drive brand awareness and engage customers
Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiencies within supervised departments
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Education:

Required: AS Degree or Higher in Business Administration, Marketing or related field
Preferred: Bachelors Degree or higher in Business Administration, Marketing or related field and 2 to 3 years experience in account management

Experience:

Required: Experience as a Customer Service Rep
Preferred: 2 Years experience with Health Care and /or Account Management

Required (Ohio Employees Only):

Registered with the State of Ohio as a Pharmacy Technician

Special Conditions of Employment:

Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

Job Requirements:

Exceptional written and verbal communication skills
Strong PC skills including Microsoft Office
Extensive travel daily to interface with customers which may include evenings, overnights, and weekends
Highly self-motivated and ethusiastic

Compensation:

$52,959.92 - $62,171.05 per year

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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