Business Process Owner

Recology • Full-time • California, United States, US • 1d ago

City:

Sacramento

Location:

1074 - Recology Service Center - Sacramento office

Subsidiary Name:

Recology Service Center

ROLE

Manage and lead the workstream for their CRM process area (Customer Service, Collections, Post-Collections, Accounts Receivable, Report, Dispatch) including developing a standard solution and common process design; providing necessary input for test cases, test execution and validation, data migration, and change leadership and training; cut-over, go-live, release management and stabilization support.

This is a hybrid role, expected to be in-office 3 days per week, and the rest remote.

Essential Responsibilities

Project Leadership and Planning

Point of contact and communication for their CRM process area workstream.
Owns and completes gap analysis, process design, configuration and training updates for CRM releases.
Manages workstream timeline and resource needs.
Communicates potential financial impacts of process designs to CRM program lead for budget approval.
Produces CRM Process Area Status Report.
Identifies, resolves, and escalates process area workstream risks, actions, issues, and decisions for their process workstream.
Partners with other Business Process Owners, Business Program lead, Delivery and Release Manager, CRM vendors, Change Management Lead, Learning & Development, IT Program Lead, and Business leadership to anticipate resource, financial, and future process area impacts.
Review training strategy and plans, including signing off on content.
Partners with Change Management Lead to develop a plan and approach to socialize business changes with necessary stakeholders.
Identifies and tracks business benefits realization during and after implementation.

Education & Deployment

With guidance from implementation consultants:
- Align Recology’s current state processes to the vendor's future state processes and standardize.
- Identify and design process improvement and business benefit opportunities using the future state processes.
Documents process and functional changes.
Provides input to RICE (Reports, Interfaces, Conversions, Enhancements) object catalog and gap analysis.
Assists with data mapping for data conversions and act as final approver for data validation.
Develops test scenarios and act as final approver for testing validations.
Manages and nurtures a network of Subject Matter Experts for purpose of socializing and getting feedback on processes and functional requirements.
Works with the SME Network to execute change and training strategies as developed by the Change Management Leader.
Delivers Training for their process area with support from the Learning & Development department.
Supports cut-over planning, go-live, and stabilization activities.
Other duties as assigned.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:

Six or more years of waste management experience, including significant experience in their process area (Customer Service, Collections, Post-Collections, Accounts Receivable, Reporting, Dispatch) preferred.
Experience in process design and optimization preferred.
Experience in complex system implementation preferred.
Valid Driver’s License required.
High school diploma or GED required.
Bachelor's degree preferred.

RECOLOGY OFFERS:

An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE:

Paid time off and paid holidays.
Health and wellness benefits including medical, dental, and vision.
Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
Annual wellness incentives.
Employee Assistance Program (EAP).
Educational assistance.
Commuting benefits.
Employee referral program.

SUPPLEMENTAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

Related Jobs

General Laborer 1

Recology • Full-time • California, United States, US • 1d ago

Manufacturing Installation & Maintenance

City: Wheatland Location: 1048 - Recology Ostrom Road Subsidiary Name: Recology Ostrom Road THE ROLE OF LABORER SHIFT: MONDAY - FRIDAY 6AM - 4:30PM (SOME SATURDAYS REQUIRED) Drivers License Required Under close supervisi...

1d ago

Apply

Customer Service Representative 1 - Bilingual

Recology • Full-time • California, United States, US • 1d ago

Customer Service

City: Vacaville Location: 1005 - Recology Vacaville Solano Subsidiary Name: Recology Vacaville Solano THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE - BILINGUAL Under close supervision, provides efficient and courteous cust...

1d ago

Apply

Driver (Transfer)

Recology • Full-time • Oregon, United States, US • 1d ago

Transportation

City: Warrenton Location: 1108 - Recology Western Oregon - Warrenton Subsidiary Name: Recology Western Oregon - Coast SHIFT: Monday - Friday, 4:15am start time (usually 10-hour day) Role Under limited supervision, accoun...

1d ago

Apply

Mechanic (Swing Shift)

Recology • Full-time • California, United States, US • 1d ago

Installation & Maintenance Mechanic

City: San Francisco Location: 1064 - Recology San Francisco Subsidiary Name: Recology San Francisco Shift: Monday-Friday 4:00pm - 12:30am THE ROLE Responsible for mechanical maintenance services; maintains, inspects and...

1d ago

Apply

Material Handler (Afternoon shift)

Amsted Automotive • Full-time • London, Ontario, Canada • 2d ago

Manufacturing

Amsted Automotive, London, Ontario, is looking for a Material Handler (Afternoons) capable of safely operating a forklift or any other related equipment in the department, consistently meeting quality, safety, and produc...

2d ago

Apply

Project Manager - Disaster Restoration & Reconstruction

ServiceMaster • Full-time • Calgary, AB, CA • $55.63k - $132.43k / year • 2d ago

Construction Cleaning & Sanitation Project Management

Benefits: On-site Parking Vision Care Life Insurance Extended Health Care Training & development Wellness resources Company car Company parties Competitive salary Dental insurance Employee discounts Tuition assistanc...

2d ago

Apply

Maintenance Supervisor (Midnights)

Amsted Automotive • Full-time • London, Ontario, Canada • 2d ago

Management Supervisor Maintenance

Amsted Automotive, London, Ontario, is looking for a Maintenance Supervisor (Midnight Shift) to direct and coordinate all activities relating to building and equipment maintenance to ensure that all assets are maintained...

2d ago

Apply

Ecological Restoration Project Manager

Johnson, Mirmiran & Thompson • Full-time • Greater Tampa Bay Area, US • 2d ago

Construction Architecture Project Management

Job Description Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information te...

2d ago

Apply

Project Engineer

Murray Company • Full-time • San Diego Metropolitan Area, US • $85k - $95k / year • 4d ago

Engineering

Come grow with us... At Murray Company, how we operate is defined by shared values that are 100 years in the making - Safety, Quality, Honesty, Hard Work and Pride of Ownership. These values have led to our company consi...

4d ago

Apply

Driver (Roll-off)

Recology • Full-time • Oregon, United States, US • 1w ago

Transportation

City: Portland Location: 1107 - Recology Portland Inc. Subsidiary Name: Recology Portland Inc. Shift: Monday- Friday 4:00am -1:30pm (occasional Saturday shift) Role Under limited supervision, accountable for the efficien...

1w ago

Apply