We are seeking a Senior IT Support Engineer to join our Co-Managed IT Support team in Gurugram, India. This role will play a key role in driving operational excellence across our IT Co-Managed support function, providing technical expertise, mentoring junior support engineers, and ensuring seamless delivery of IT services to users worldwide.
Key Responsibilities
- Serve as the primary escalation point for complex IT incidents and service requests from global users
- Lead the India helpdesk team in diagnosing, resolving, and preventing recurring technical issues
- Manage and support advanced Office 365 administration
- Oversee identity and access management, device compliance, and endpoint security across multiplate platforms
- Administer Windows and Linux servers including patch management, backup testing, and deployment of new systems
- Collaborate closely with US based Tiers 2 and 3 and infrastructure teams to ensure system stability and compliance.
- Drive continuous improvement by developing standard operating procedures and knowledge base articles
Qualifications
- 5 - 8 years of experience in IT helpdesk roles or system administration roles
- Advanced certifications such as Azure Administrator Associate (AZ-104), Azure Support Engineer for Connectivity Specialty (AZ-720), Azure Security Engineer Associate (AZ-500), Enterprise Administrator Expert (MS-100/101)
- Strong hands-on experience with Microsoft 365, Azure AD, Intune, and other Microsoft products
- Understanding of network fundamentals, VPN, and remote connectivity troubleshooting
- Expertise in managing both cloud (Azure/AWS) infrastructure and on-premise infrastructure (Hypervisors, Servers, LAN/WAN infrastructure, SANs, etc.)
- Excellent analytical, problem-solving, and organizational skills
- Excellent communication skills in English both written and verbal
About SC&H
SC&H is a national consulting and financial services firm with an expanding global footprint — home to people who believe in the power of trusted personal relationships. Everyone here shares a passion for driving results, fueled by the genuine connections we forge. Our expert capabilities and exceptional service have shaped the firm’s longstanding reputation for excellence and impressive growth. But it’s the partnerships we build and the success we help deliver that make each day rewarding — for our colleagues, our clients, and our communities.
Recognized annually by Inc., Baltimore Business Journal, Accounting Today, and Inside Public Accounting as a “Best Place to Work,” SC&H is routinely named one of the fastest-growing firms for organic growth in the United States. Our success is powered by 13 diverse practices at the intersection of finance, technology, and accounting; 430+ professionals across offices in Maryland, Tysons Corner / Washington D.C., Philadelphia, Chicago, and India; and a client base ranging from emerging growth to world-renowned Fortune 500 companies. This is the place to build lasting professional relationships, grow your skills, and fulfill your potential.
SC&H
Make it Rewarding.
