We are seeking an IT Support Engineer to join our Co-Managed IT Support team in Gurugram, India. The individual will be responsible for excellent client service while handling global IT support requests from end users including Microsoft 365 and other business applications.
Key Responsibilities
- Serve as first line of support for incoming IT tickets from global users
- Provide support for user account management and password resets
- Support Microsoft 365 environments and cloud services
- Escalate complex incidents to Tier 2/3 support teams while maintaining ownership of the tickets
- Collaborate with global IT team to maintain 24/7 operations
- Deliver excellent customer service and communicate effectively with end users
- Assist with documentation and creating Knowledge Base Articles
Qualifications
- 3 - 5 years of experience in IT helpdesk roles
- Relevant Microsoft Certifications for Microsoft 365, Azure, Intune, or Security
- Linux skills desirable
- Strong foundation in Office 365 administration and troubleshooting
- Good understanding of Windows OS, and basic networking concepts
- Strong problem solving and multitasking skills
- Excellent communication skills in English both written and verbal
About SC&H
SC&H is a national consulting and financial services firm with an expanding global footprint — home to people who believe in the power of trusted personal relationships. Everyone here shares a passion for driving results, fueled by the genuine connections we forge. Our expert capabilities and exceptional service have shaped the firm’s longstanding reputation for excellence and impressive growth. But it’s the partnerships we build and the success we help deliver that make each day rewarding — for our colleagues, our clients, and our communities.
Recognized annually by Inc., Baltimore Business Journal, Accounting Today, and Inside Public Accounting as a “Best Place to Work,” SC&H is routinely named one of the fastest-growing firms for organic growth in the United States. Our success is powered by 13 diverse practices at the intersection of finance, technology, and accounting; 430+ professionals across offices in Maryland, Tysons Corner / Washington D.C., Philadelphia, Chicago, and India; and a client base ranging from emerging growth to world-renowned Fortune 500 companies. This is the place to build lasting professional relationships, grow your skills, and fulfill your potential.
SC&H
Make it Rewarding.
