Desktop Support Technician

Psomas • Full-time • Santa Ana, CA, US • $25 - $28 / hour • 4d ago

Our IT Team in Orange County has an opportunity for a reliable Desktop Support Technician to support Psomas employees across assigned regional offices. Explore this opportunity with Psomas and apply today!

About being our Desktop Support Technician

As a Desktop Support Technician, you'll be a key member of Psomas' IT team, providing frontline technical support that keeps our day-to-day operations running smoothly. You'll support employees with hardware, software, and access needs while delivering excellent customer service to users of all technical backgrounds. This role is essential to maintaining a positive, dependable technology experience across the organization.

Responsibility Highlights for our Desktop Support Technician

Provide end-user support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot and resolve hardware, software, connectivity, and printing issues
Support Microsoft Office 365, Windows 10/11, and common business applications
Manage user accounts, including onboarding/offboarding, password resets, MFA, and access support
Deploy, configure, and maintain endpoint devices and assist with inventory tracking
Document incidents and resolutions in the IT ticketing system
Collaborate with IT and HR teams on equipment rollouts and employee transitions

Minimum Qualifications to be our Desktop Support Technician

High School Diploma or GED required
2+ years of desktop support or helpdesk experience
Hands-on experience with Windows 10/11, Office 365, and basic Active Directory tasks
Strong customer service, communication, and time management skills
Ability to travel between regional offices and provide occasional after-hours support

Highlighted Benefits for our Desktop Support Technician

Enjoy an inclusive benefit package providing medical, dental, and vision coverage for employees and qualifying family members, a 401(k) with immediate vested company match and an Employee Stock Ownership Plan that is 100% paid by Psomas!

A competitive salary! The expected range for this position is $25-$28/hour depending on experience
8 Paid Holidays & 3 Weeks of PTO
Career pathing, training + professional development

Strong History + Bright Future

As a 100% employee-owned company serving clients throughout the western U.S for over 79 years, Psomas is proud to be an award-winning consulting firm with over 750 employees. Our talented team has an array of skills ranging from construction management, civil engineering, transportation planning, environmental, landscape architecture and urban design, and surveying and geospatial services. We strive for excellence, and welcome candidates of all identities, backgrounds, and perspectives to help us continue evolving as an inclusive, employee first culture. Together, we foster a collaborative work environment, promote teamwork, and provide many opportunities for professional growth and advancement. We are looking for team members that are excited to contribute to our projects and make a positive difference in our local community.

We're a fun, rewarding place to work! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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