Job Summary
Oversee the onboarding, training and development of associates. Your main responsibility will be to ensure that your team has the necessary knowledge, skills, and tools to effectively carry out their duties. You will also be responsible for regularly monitoring your team’s progress and adapting the schedule as needed to ensure that all work is completed according to established timelines. In doing so, you will help to ensure that the store runs smoothly, and that customers are provided with the best possible shopping experience.
Essential Job Functions
- Overnight Shift Schedule is DAY - DAY from TIME to TIME
- Communicate and collaborate with Kroger Set Team to ensure timely and efficient completion of project work
- Provide direction and information to associates
- Oversee and assist with training of new employees and monitoring performance of incumbent employees
- Execute mapping of stores
- Perform annual reviews
- Attend trainings and webinars assigned to stay up to date on best practices regarding leadership skills, compliance, policy changes, cross training and safety
- Consistently communicate progress to supervisor
- Provide customer assistance
- Operate Kroger equipment in a “safety first” manner
- Must remain qualified as an insurable driver
- Up to 50% overnight travel required
- Must be able to perform essential job function of this position with or without reasonable accommodations
- During periods of reduced regular scheduled hours due to circumstances including, but not limited to, holidays or unforeseen urgent customer support needs, employees may be responsible for additional store support outside of their normal essential job functions
Must be able to perform essential job functions of this position with or without reasonable accommodations
Minimum Position Qualifications
- High School Diploma or GED equivalent
- Be 18 years of age or older
- Communicate (read, write and speak) fluent English
- Read, understand and implement plan-o-grams
- Basic knowledge of Microsoft Excel and Microsoft Word
- Computer/internet access and knowledge of email and web-based applications
- Adapt to advancing technology and computer solutions
- Excellent communication skills and ability to work well with a team
- Qualify as an insurable driver with excellent driving record
- Highly motivated self-starter who can work with minimal supervision
- A smartphone with internet/data access is required.This position may require installation and utilization of an app on your smartphone to complete the requirements of the position.This may include, but is not limited to, requiring app permissions such as enabling location services, camera, and photo gallery access
Minimum Physical Abilities
- Must be able to:
- operate motor vehicle unassisted
- remain standing and/or walking unassisted for several hours at a time
- lift, push or pull 50 lbs. or more on a regular basis and occasionally up to 70 lbs.
- continuously reach up and bend down, reach in all directions and have unlimited
- upper body mobility
- lift and extend 30 lbs. above the head, sometimes repeatedly
- have unlimited manual dexterity
- tolerate exposure to extreme temperatures (0-90 degrees)
Desired Previous Job Experience
- Retail store experience
- Broker experience
- Set Team Member
- Merchandising Rep
Competencies/Skills
Some of the Competencies/Skills required to successfully perform this position are:
- Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
- Building Strategic Working Relationships – developing and using collaborative relationships with District Managers, Store Managers and Grocery / Department Managers to facilitate the accomplishment of work goals
- Building Trust – interacting with the customer and Kroger employees in a way that gives Kroger management confidence in one’s intentions and in those of the organization
- Coaching – providing timely guidance and feedback to assigned Merchandising Reps to help strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
- Communication – clearly conveying information and ideas through a variety of media to employees, management and customers in assigned stores in the English language
- Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing trust and sustaining productive relationships with Kroger employees
- Decision Making – identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
- Inclusion – appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business results
- Initiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
- Management Skills – the ability to fairly manage a large group and to assist with the assessment and review process of this same group
- Negotiation – effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance from all involved parties
- Safety Awareness – identifying and correcting conditions that affect employee and customer safety; upholding safety standards
- Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
