Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
The Area Director leads regional operations for the Consumer Direct Care Network, overseeing service delivery, compliance, team performance, and financial outcomes across a large and layered workforce. This leader ensures adherence to Federal/State regulations and Managed Care Organization (MCO) program requirements while promoting a culture of collaboration and consistency. The ideal candidate is an experienced people leader with exceptional communication skills and a strong operational mindset, able to navigate complex team structures and maintain relationships with external partners.
JOB DUTIES
- Lead daily operations in alignment with the company’s strategic anchors and thematic goals.
- Oversee large-scale, multi-layered teams, ensuring oversight of direct reports and the broader employee structure beneath them.
- Use technical skills to support workflow efficiency within a high‑volume operational model.
- Lead teams that operate in a help‑desk or troubleshooting environment
- Manage operational deliverables and ensure task completion across the assigned area.
- Maintain full compliance with all legal requirements, MCO program standards, and company policies.
- Monitor area scorecards, dashboards, and KPIs; analyze trends to identify improvements and implement systemic solutions.
- Collaborate with colleagues across regions to maintain standardized processes and cohesive operations.
- Oversee hiring, training, development, and performance management of team members.
- Coach direct reports to adopt scalable practices that support company-wide consistency.
- Promote professional development opportunities across all levels of the regional team.
- Serve as the primary regional contact for MCOs and other external partners.
- Communicate with a high degree of clarity, polish, and professionalism in all internal and external interactions.
- Support strategic planning, service marketing, and relationship-building with referral sources.
- Represent the company at stakeholder meetings, health fairs, and provider events.
- Maintain the financial health of the area through careful budget and resource management.
- Provide oversight into complex programs and special projects within the region.
QUALIFICATIONS
- Bachelor’s degree in social work, psychology, counseling, rehabilitation, nursing, sociology, business, or a related field is preferred.
- A minimum of 5–6 years of management experience over large, layered teams (typically ~50 employees).
- Experience managing call centers, help‑desk teams, or similarly structured environments is highly desirable.
- Must meet all requirements outlined by program contracts.
- Must be able to travel within the assigned area.
- Must maintain reliable transportation and a valid driver’s license.
- Must successfully pass a background screening.
- Ability to work flexible and/or extended hours, if needed, to meet the job requirements
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
- A rewarding career helping others
- Fun and engaging work environment built on team unity
- Job satisfaction knowing you make a difference in the work you do and lives we serve
- Professional training to help advance your skills for career development
Based on your position and employment status, you may be eligible for:
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.
