Mitigation Department Manager

ServiceMaster • Full-time • Destin, FL, US • 6m ago

Are you a leader with experience in the Restoration industry?

Come join a company where your valuable truly be appreciated.

ServiceMaster Restoration by David recognizes that too often employees compromise being valued in the workplace for a paycheck. With the right organization, and the right environment, you can have both!

Position Overview

A successful Mitigation Manager leads by example in performing quality mitigation and remediation work, while motivating his/her crews to do the same.
You are key to the training and motivation of all operational personnel. Take care of your employees and they will take care of our customers.
Build relationships with legacy client base (adjusters and others) and promote a culture of sales where every employee considers themselves a salesperson simply by performing EXCEPTIONAL work.
at SMRD, we give you authority equal to your responsibility. Show your ability to make wise decisions in the best interests of the company and enjoy autonomy in the way you lead.
A strong work ethic and people skills will ensure success and satisfaction in your career in this “recession proof” disaster restoration industry.

Job Responsibilities

Knowledge of disaster restoration, water and fire mitigation and mold remediation, etc. Certified individuals preferred but not required. If you’re the right individual, we will get you certified.
Work with scheduler to make job assignments.
Perform estimates, or scrub the estimates created by others on the team.
Meet with customers, educate, answer questions resolve, concerns.
Sure no unnecessary drama exist within the workplace.
Provide training for those whom you manage and ensure excellent execution of standard operating procedures (SOP’s).
Perform mitigation and dry track equipment checks occasionally as needed.
Participate in our on-call rotation, receiving calls to dispatch crews to after-hours and weekend emergency losses.
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
Resolves issues with customers communicates customer issues, daily job activities with key company staff.
Ensure safety standards are being followed during all active jobs.
Valid Drivers’ License and satisfactory driving record.
Strong verbal and written and communication skills.
Strong problem solving and customer service skills.
Must be able to prioritize activities and meet deadlines.
Experience with entering data using a tablet or mobile phone.
Enforce policies within company employee handbook.

Job Requirements

High school graduate or equivalent.
Valid driver's license and satisfactory driving record.
Good verbal and written and communication skills.
Role models customer service expectations with home owners, adjusters, vendors etc.
Knowledge of disaster restoration or construction industry.
Proficient with using mobile software to enter data.
Experience with using Xactimate is preferred but not required.
Must be able to prioritize activities and meet deadlines.
Experience in training and managing others.
Strong problem-solving skills.
Communicates customer issues, job activities with key company staff.
Drug/Alcohol/Tobacco free required.

Certifications Are Preferred, But Not Required

ASD – Applied Structural Drying Technician.
FSRT – Fire & Smoke Restoration Technician.
OCT – Odor Control Technician.
WRT – Water Damage Restoration Technician.

Physical Demands and Working Conditions

Incumbent Must Be Prepared To

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
Be exposed to various inside and outside working conditions.

Compensation And Incentives

$500 Start up bonus potential after 90 days of employment.
75k-90k plus bonuses and overrides.
Bonus and incentives.
PTO Accrual.
Health Insurance.
Opportunities for advancement/training/certification.
Monthly team building luncheon or activity.
Cell phone allowance.
Company vehicle for work transportation.

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