Overview
Manager, Learning & Development
Location: Danville, IL
Schedule: (Hybrid – Onsite with flexibility; remote may be considered based on experience)
Salary Range:$75,000 – $90,000 (commensurate with experience)
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Summary:
The Learning & Development Manager is responsible for designing, implementing, and managing enterprise-wide training and development programs, with a strong focus on claims onboarding, technical training, and continuous employee development.
This role plays a critical part in ensuring that employees—particularly within claims operations—have the knowledge, tools, and confidence to succeed. The ideal candidate brings a combination of hands-on claims adjusting experience and instructional design expertise, with the ability to translate operational knowledge into engaging, effective learning solutions.
This position partners closely with leadership, subject matter experts, and business stakeholders to identify skill gaps and deliver impactful training programs aligned with organizational goals.
Responsibilities
Design and develop effective training programs: Collaborate with subject matter experts and stakeholders to identify training needs, create learning objectives, and design engaging and interactive training programs.
Implement learning and development initiatives: Plan, coordinate, and deliver training sessions, workshops, and seminars to employees at various levels and departments and across various mediums, i.e., Teams, in-person, e-courses (LMS).
Evaluate training effectiveness: Conduct thorough assessments and evaluations of training programs, collecting feedback from participants and stakeholders to measure the impact and effectiveness of the initiatives.
Develop learning materials and resources: Create and update training materials, including presentations, handouts, online modules, and multimedia content, ensuring they are up-to-date, relevant, and engaging.
Utilize technology for learning: Leverage learning management systems (LMS) and other e-learning platforms to deliver online training modules and track employee progress and completion.
Stay up-to-date with industry trends: Continuously research and stay informed about the latest learning and development trends, methodologies, and technologies to ensure training programs are innovative and effective.
Collaborate with stakeholders: Partner with department managers, HR professionals, and other key stakeholders to identify skill gaps, align training programs with organizational goals, and ensure training needs are met.
Mentor and coach employees: Provide guidance and support to employees seeking professional development opportunities, offering advice on career paths and recommending relevant training programs.
Budget management: Develop and manage the learning and development budget, ensuring resources are allocated effectively and efficiently.
Compliance and reporting: Ensure training programs comply with industry regulations and standards. Generate reports and metrics to track and measure the effectiveness of learning and development initiatives.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
- Licensed insurance adjuster (P&C license required)
- Minimum of 3+ years of claims adjusting experience
- Proven experience designing and delivering training programs, particularly in a claims or insurance setting
- Experience onboarding employees and delivering training using e-learning tools and LMS platforms
- Strong knowledge of instructional design methodologies and adult learning principles
- Excellent presentation, facilitation, and communication skills
- Strong organizational and project management abilities
- Ability to work independently and execute training strategies in a fast-paced environment
- Proficiency in Microsoft Office applications
- Reliable, predictable attendance during assigned service hours
Nice to Have
- Experience working within CCMSI systems and processes (internal candidates strongly encouraged)
- Prior TPA experience beyond claims (training, operations, or leadership)
- Certification in training and development (e.g., CPLP, CPTM)
- Experience with corporate training program development
- Strong interpersonal skills with the ability to influence and build relationships
- Experience managing or supporting learning program budgets
Travel Requirements
- Occasional travel required. Approximately 3 times per year, to attend and deliver corporate training sessions
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Opportunities to shape and influence enterprise training strategy
- Culture: A collaborative, team-oriented environment focused on development and impact
How We Measure Success
At CCMSI, success in this role is measured by:
- Training impact – effectiveness of onboarding and development programs
- Employee readiness – preparedness of new hires and ongoing skill development
- Engagement – participation, feedback, and adoption of training programs
- Alignment – training initiatives supporting business goals and operational excellence
- Continuous improvement – innovation and evolution of learning strategies
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every decision and result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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