Mobile Service Technician

A-Z Bus Sales • Colton, CA, US • 1m ago

Description:

JOB SUMMARY:

The Mobile Service Technician’s primary responsibility is to minimize customer downtime on their buses through quick, accurate diagnosis and repairs in the field or at an A-Z facility. Must possess technical acumen and the ability to provide a strong level of internal and external customer service. Successfully complete a 3-6 month on the job training at one of our service centers.

ESSENTIAL FUNCTIONS:

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Successfully complete assigned work with excellence and high quality as efficiently as possible.
Receive work orders and perform assigned tasks as required.
Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
Communicate with parts department to obtain necessary parts to complete work.
Inspect assigned vehicle thoroughly to determine the condition of the unit and if it requires any additional parts and/or safety items that require attention; report any problems.
Accurately record the time spent on each job using the NetSuite application and record times in various segments of the work order.
Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.

Concern
Cause
Correction

Accurately track all parts and materials needed to perform repairs using the NetSuite application.
Road Service Calls -travel to a customer’s location in a company service vehicle to perform repairs at the customer’s location.
Effectively communicate with customers to provide an Iconic Customer Experience.
Inform Service Management of any delays or problems with the assigned tasks.
Maintain proper housekeeping of all work areas and tools.
Properly secure all supplies and parts.
Maintain all industry related and required Certifications.
Conform with all regulations, policies, work procedures and instructions.
Conform to all safety rules and use of appropriate safety equipment.
Execute basic and advanced diagnostic and repair work on all aspects of our product lines.
Work independently and as a team to drive maximum repair efficiency.
Operate a variety of top-of-the-line hand, power, and shop tools.
Assist with onboarding and training of new technicians to help improve the team.
All other reasonable duties assigned within a Service Technician role.
Must be able to walk, sit, bend, push, pull, stoop, kneel, crouch, reach, or crawl frequently

Management-related: This position has no supervisory responsibilities.

Key Performance Indicators:

Technician Performance Efficiency (minimum 70%)
OEM Certification Maintenance.
Comeback Percentage (Less than 2.0%).
Adherence to Core Values.
Completion rate of assigned company training (100%).
Compliance with company safety policies.

Leadership:

Mobile Technician has no management responsibilities.

Competencies

Technical Capacity.
Problem Solving/Analysis.
Leadership.
Discretion.

Supervisory Responsibilities:

This position may include limited supervisory responsibilities. (Training and Development).

Work Environment: While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.

Position Type/Expected Hours of Work

Travel to and from customers’ locations all over the state of California.

Days and hours of work are Monday through Friday, 6 a.m. to 6 p.m. Shifts may vary.

Occasional overtime and weekend work may be required.

Travel

This position requires the ability to be on the road up to 100% of the time.

ADDITIONAL RESPONSIBILITIES:

Assist in New Bus Deliveries.
Assist in Facility Maintenance.
Perform Monthly Safety Inspection
Assist with retail service work
Assist with production service work

Requirements:

JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)

Education and Experience:

High school diploma
Valid driver’s license with clean driving record.
Successful completion of A-Z Bus PDI Technician Certification Program.
NFPA 70 – High Voltage Safety Certification (E.V. Tech.)
609 Certification.
E.V. Power Drive Certified.
Wheelchair Training (Inspection and Maintenance).
Braun
Ricon
A/C Training. At least one (1) of the following.
MCC/Carrier
Valeo
Trans-Air
ACT

Preferred Education and Experience:

Vocational College or Trade/Technical School Diploma/Certificate.
Class B driver's license with passenger endorsement.
5 + Years Professional Heavy Duty Automotive Mechanics Experience.
4 + Years Electrical System Diagnosis and Repair Experience.
Blue-Bird Associate Level Certified.
ASE School Bus Certification – MUST Be Certified in five (5) of the seven (7) categories.
S1-Body Systems & special Equipment
S2-Diesel Engine
S3-Drive Train
S4-Brakes
S5-Suspension & Steering
S6-Electrical/Electronic Systems
S7-Air Conditioning Systems & Controls
Must be certified in two (2) of the following four (4) Cummins Engine Certifications.
ISB Certified
ISLG Certified
L9 Certified

Related Jobs

HVAC Instructor (64137)

International Education Corporation • Riverside, CA, USA • $28 - $33 / hour • 2m ago

Installation & Maintenance

We're Looking For: Someone with tenacity, passion, discipline and grit to join our team as an HVAC Instructor at our campus. To Do What: In this position, you will be responsible for the delivery of quality educational i...

2m ago

Apply

Electrician Technician Instructor (64138)

International Education Corporation • Riverside, CA, USA • $28 - $33 / hour • 2m ago

Installation & Maintenance

We're Looking For: Someone with tenacity, passion, discipline and grit to join our team as an Electrician Technician Instructor at our campus. To Do What: In this position, you will be responsible for the delivery of qu...

2m ago

Apply

Electrician Technician Instructor (63870)

International Education Corporation • Ontario, CA, USA • $20 - $30 / hour • 2m ago

Installation & Maintenance

We're Looking For: Someone with tenacity, passion, discipline and grit to join our team as an Electrician Technician Instructor at our Ontario, CA Campus. To Do What: In this position, you will be responsible for the del...

2m ago

Apply

HVAC Instructor (63872)

International Education Corporation • Ontario, CA, USA • $20 - $30 / hour • 2m ago

Installation & Maintenance

2m ago

Apply

Service Technician Level 4

A-Z Bus Sales • Full-time • Colton, CA, US • $36 - $40 / hour • 4m ago

Installation & Maintenance

Description: JOB SUMMARY: Technicians are responsible for performing vehicle repair and maintenance as assigned in accordance with dealer and factory standards with a focus on customer service excellence. ESSENTIAL FUNCT...

4m ago

Apply

Construction -Remodeling -Handyman Full time technician , all trades are welcome , tile installer /bathroom remodels/kitchen remodels/floor installers, drywall/ texture tech and finisher

ServiceMaster • Full-time • Riverside, CA, US • $16 - $25 / hour • 5m ago

Construction Food Service Installation & Maintenance

ServiceMaster is looking for technicians that can do a lot of different trades in the construction field , for example some of the trades are listed below is what we are looking for, you dont need to know all if you can...

5m ago

Apply

Cashier

WinCo Foods • Norco, CA, US • 1d ago

Retail

About Us Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our cust...

1d ago

Apply

Grinder I

ESL Power Systems • Corona, CA, US • $21 - $23 / hour • 2d ago

Description Power Your Career with Purpose at ESL Power Systems At ESL Power Systems, we’re more than a workplace — we’re an employee-owned community committed to building high-quality electrical solutions and strong car...

2d ago

Apply

Project Engineer

Murray Company • Full-time • Riverside, CA, US • $85k - $95k / year • 2d ago

Engineering

Come grow with us... At Murray Company, how we operate is defined by shared values that are 100 years in the making - Safety, Quality, Honesty, Hard Work and Pride of Ownership. These values have led to our company consi...

2d ago

Apply

Overnight Stocker

WinCo Foods • Moreno Valley, CA, US • 3d ago

Retail Stocking

3d ago

Apply