Call Center Representative (Customer Service)

Recology • Full-time • California, United States, US • 1w ago

City:

Santa Rosa

Location:

1181 - Recology Sonoma - Marin

Subsidiary Name:

Recology Sonoma Marin

THE ROLE

Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.

ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

Answers telephone or greets customers at counter.
Provides information about collections, rates, billing, and account status promptly and correctly.
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Six months related experience and/or training.
Computer programs, including Microsoft Office suite of applications.
High school diploma or GED required.
Bachelor's degree preferred.

Skill and/or Ability to:

Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
Demonstrates ability to use computers and technology capabilities.
Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
Effectively and productively engages with others and establishes trust, credibility, and confidence.
Promotes collaboration and assists others with their initiatives and efforts.
Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.

RECOLOGY OFFERS:

An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE:

Paid time off and paid holidays.
Health and wellness benefits including medical, dental, and vision.
Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
Annual wellness incentives.
Employee Assistance Program (EAP).
Educational assistance.
Commuting benefits.
Employee referral program.

SUPPLEMENTAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

Related Jobs

Customer Service Representative 1

Recology • Full-time • California, United States, US • 2w ago

Customer Service

City: Santa Rosa Location: 1181 - Recology Sonoma - Marin Subsidiary Name: Recology Sonoma Marin THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE Under close supervision, provides efficient and courteous customer service by t...

2w ago

Apply

Customer Service Specialist 2

Recology • Full-time • California, United States, US • 2m ago

Customer Service Science

City: Fortuna Location: 1148 - Recology Eel River - Fortuna Subsidiary Name: Recology Eel River The Role of Customer Service Representative 2 Under close supervision, provides efficient and courteous customer service by...

2m ago

Apply

Payroll & PO Coordinator

Recology • Full-time • California, United States, US • 1d ago

City: Dixon Location: 1035 - Recology Environmental Solutions Inc. - Office Subsidiary Name: Recology Environmental Solutions Inc. The role of Payroll and PO Coordinator Under limited supervision, assists in administrati...

1d ago

Apply

Equipment Operator

Recology • Full-time • California, United States, US • 1d ago

City: Bakersfield Location: 1026 - BENA Recology Waste Solutions Subsidiary Name: BENA Recology Waste Solutions Shift: Starting at 6am (Monday through Saturday) Role of an Equipment Operator Under minimal supervision, fa...

1d ago

Apply

Recruiter

Project Worldwide • Full-time • Detroit Metropolitan Area, US • 2d ago

Human Resources (HR)

Our Opportunity GPJ is hiring a Recruiter to join our growing team. You'll be a strategic partner, a candidate whisperer, and a talent scout rolled into one. If you love the thrill of the chase and seeing a challenging r...

2d ago

Apply

Sorter

Recology • Full-time • California, United States, US • 5d ago

City: Davis Location: 1195 - Recology Davis Subsidiary Name: Recology Davis THE ROLE Under close supervision, sorts a wide variety of reusable waste material for recycling in accordance with established standards and pro...

5d ago

Apply

Lead OnPoint Data Quality Specialist

Recology • Full-time • California, United States, US • 1w ago

City: Sacramento Location: 1074 - Recology Service Center - Sacramento office Subsidiary Name: Recology Service Center The Role of Lead OnPoint Data Quality Specialist Under limited supervision, oversees data quality pro...

1w ago

Apply

Spotter / Traffic Control

Recology • Full-time • Oregon, United States, US • 1w ago

City: Oregon City Location: 1117-Recology Oregon Recovery-South, Inc. Subsidiary Name: Recology Oregon Recovery - South, Inc. Role Under close supervision, directs incoming and outgoing tipping area traffic in a safe and...

1w ago

Apply

Equipment Operator

Recology • Full-time • Oregon, United States, US • 1w ago

City: McMinnville Location: 1108 - Recology Western Oregon Subsidiary Name: Recology Western Oregon - VRZ Role Under minimal supervision, facilitate sorting, positioning, staging and loading waste and recyclable material...

1w ago

Apply

Driver - Casual

Recology • Full-time • California, United States, US • 1w ago

Transportation

City: Vacaville Location: 1005 - Recology Vacaville Solano Subsidiary Name: Recology Vacaville Solano The Role of Driver Casual: Under limited supervision, accountable for the efficient and effective operation of assigne...

1w ago

Apply