About Us
Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.
Overview
Job Summary
Responsible for the design, implementation, configuration, administration and integrity of the server and storage infrastructure. Responsibilities include the evaluation, selection and recommendation, implementation, technical documentation and problem resolution for server and technology solutions. Participates as a technical resource on server team and serves as project lead for server team projects.
Typical Duties and Responsibilities
- Collaborate with IT Staff and Infrastructure Director to create optimal system performance, design, architecture, and configurations.
- Provide technical expertise and knowledge to server system strategic plan and roadmap.
- Work with end users and department heads to identify, maintain and document service levels.
- Provide system support for all aspects of server hardware and software products.
- Configure, design, and maintain system security solutions.
- Maintain all server system hardware and software including servers, storage arrays, virtualization, active directory, databases, and exchange.
- Identify software products, tools, and utilities to meet operational needs. Lead software evaluations based on workflow requirements and structured analysis.
- Participate in incident response for server and systems related instances.
- Perform analysis, diagnosis, and resolution of complex system problems for hardware and software solutions.
- Practice asset management, including maintenance of server component inventory.
- Conduct research on products, services, protocols and standards in support of server and storage environments
- Evaluate, test and recommend system hardware and software products.
- Analyze technology problems, oversee implementation and supervise performance of corrective maintenance; ensure the regularly scheduled maintenance activities are appropriately performed and logged
- Design and implement secure system architecture to meet PCI requirements.
- Review server configurations for accuracy, standardization, and simplicity.
- Monitor and tune operational software to achieve optimum performance levels.
- Lead and perform ongoing analysis of operations functions to identify opportunities to increase efficiency of resource usage and quality of service.
- Aid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency outages.
- Manage assigned projects to deliver services that meet established objectives on time and within budget.
- Proactively utilize IT resources to maintain detailed technical product knowledge, remain current with IT technology trends and increase technical skills.
- Provide guidance and training to IT Staff as required.
- Keen attention to detail in documentation and configuration of systems
- Consistently meet goals, expectations, and deadlines.
- Perform other duties as assigned or needed.
Requirements
Education:
- Bachelor’s degree in an IT related field OR an equivalent combination of education, training and experience in addition to experience listed below.
Experience:
- At least five (5) years’ work experience in an enterprise-scale IT Operations environment or equivalent.
- At least five (5) years’ work experience as a Systems Administrator or Engineer gained in the last ten (10) years OR equivalent education, training and/or experience demonstrating considerable knowledge of server systems design and architecture.
- Demonstrating proficiency in one or more of the operational software set, including patch management, powershell scripting, software distribution, antivirus, security, enterprise monitoring and backup/recovery.
- Demonstrating proficiency in IT process analysis methods, change control methodologies, software installation and methods, ITIL/ITSM concepts and principles.
- Demonstrating ability to architect complex, secure, and highly available systems.
- Demonstrating familiarity with the interrelationship of application development, systems programming, operations, and the support center.
- Leading and managing IT projects to successful completion.
- Exhibiting strong analytical and problem-solving skills with keen attention to detail.
- Utilizing excellent verbal, written and inter-personal communication skills, presenting ideas in user-friendly language.
- Effectively working with product vendors and support personnel.
- Exhibiting excellent customer service skills and ability to work with others. Must demonstrate professionalism and courtesy in all customer interaction.
Ability to:
- Communicate effectively both written and verbal.
- Work in a team-oriented, collaborative environment with a strong customer service orientation, understanding organizational goals and objectives.
- Convey ideas in a logical order and professional manner.
- Be on-call to trouble-shoot emergencies.
- Travel occasionally.
- Work varied hours; including nights, weekends, and holidays, when necessary to meet business needs.
- Multi-task effectively, remaining detail oriented, and maintaining composure in a fast paced IT environment.
- Utilize logical thought processes and learn new systems, concepts, and procedures.
- Demonstrate advanced knowledge of server concepts, principles, maintenance and operation.
- Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
- Sit for extended periods of time.
- Bend, stoop, twist and turn frequently.
- Lift and transport objects weighing up to 50 lbs. such as routers and switches.
- Push and pull hand trucks and push carts containing loads of substantial weight.
Additional Requirements:
- A minimum of one (1) industry recognized advanced certification, such as: Microsoft Certified Systems Engineer (MCSE), Vendor specific Storage administration certification or VMware Certified Professional (VCP)
Machines and Equipment Operated:
- Office machines (computer terminal, copier/scanner, fax machine, telephone etc.).
- Servers and Storage Arrays.
- Hand and power tools.
- Push carts, hand trucks.
Preferred Education, Experience and/or Credentials:
- ITIL Foundations certificate
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
EEO/Inclusivity
Applicants must be authorized to work for any employer in the U.S. on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.
