Overview
Remote Multi-Line Liability Claim Representative II
At CCMSI, we seek the best and brightest to join our team of professionals. As a leading Third Party Administrator (TPA) in self-insurance services, we are driven by a common goal: to deliver exceptional service to our clients. As an Employee-Owned Company certified as a Great Place to Work, we prioritize developing our staff through structured career development programs and recognizing individual and team achievements. Our employee satisfaction and retention rank in the 95th percentile, and we are proud to foster a culture where employees thrive.
We are currently looking for a Multi-Line Liability Claim Representative II for a fully remote role available nationwide. This position is Monday through Friday, 8:00 AM to 4:30 PM.
What You Bring:
- 5+ years of experience handling General Liability (GL) and Bodily Injury (BI) claims
- An active adjuster’s license (required)
- Experience with litigated claims (highly desirable)
- Prior experience in a Third Party Administrator (TPA) setting (preferred)
What You’ll Do:
You will be responsible for the investigation and adjustment of multi-line liability claims, ensuring that claim services meet both client expectations and our corporate claim standards. This role offers the opportunity for advanced training and may serve as a stepping stone for future promotions to more senior positions within the claims department.
Reasons You Should Consider a Career with CCMSI:
- Culture: Our Core Values, embedded in how we treat employees, emphasize integrity, passion, and enthusiasm.
- Career Development: We offer robust internship and internal training programs to help you grow within the company.
- Benefits: Enjoy 4 weeks paid time off in your first year, plus 10 paid holidays, and comprehensive benefits including Medical, Dental, Vision, Life Insurance, 401K, and Employee Stock Ownership Plan (ESOP).
- Work Environment: We believe in providing a work environment that you’ll love—supportive, resourceful, and engaging every day.
If you are a dedicated adjuster with a passion for excellence and looking for a career with a company that values your development, CCMSI is the place for you. Apply today!
Responsibilities
- Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
- Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.
- Authorize and make payment of liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
- Negotiate settlements with claimants and attorneys in accordance with client's authorization.
- Assist in selection and supervision of defense attorneys.
- Assess and monitor subrogation claims for resolution.
- Prepare reports detailing claims, payments and reserves.
- Provide reports and monitor files, as required by excess insurers.
- Compliance with Service Commitments as established by team.
- Delivery of quality claim service to clients.
- Performs other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent oral and written communication skills.
- Individual must be a self-starter with strong organizational abilities.
- Ability to coordinate and prioritize required.
- Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.
- Discretion and confidentiality required.
- Ability to work as a team member in a rapidly changing environment.
- Reliable, predictable attendance within client service hours for the performance of this position.
- Responsive to internal and external client needs.
- Ability to clearly communicate verbally and/or in writing both internally and externally.
Education and/or Experience
Level II Claim Rep will possess excellent claims management skills, typically with 5 to 10 years of experience or equivalent education, along with proven claims handling performance levels.
Associates degree is preferred.
Computer Skills
Proficient with Microsoft Office programs such as: Word, Excel, Outlook, etc.
Certificates, Licenses, Registrations
Adjusters license is required.
CORE VALUES & PRINCIPLES
Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.
CCMSI is an Affirmative Action/Equal Employment Opportunity employer offering an excellent benefit package included Medical, Dental, Vision, Prescription Drug, Flexible Spending, Life, ESOP and 401K.
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