Customer Service Representative

NP Mechanical • Full-time • Corona, CA, US • 9h ago

Position Title: Customer Service Representative

Location: Corona, CA

Salary Interval: Hourly Non-Exempt

Pay Range: $20.00 - $21.00

Date Posted: 10/16/2024

Application Instructions

Before you apply

A few things to know before you apply for an hourly position:

You must be able to provide proof of legal authorization to work in the United States.
A valid email address is required to submit an application through our online system, which will enable you to receive important updates related to your application.

Position Description

#NowHiring

RICE Services Inc., (A 100% employee-owned ESOP - Retirement Program) is looking to hire an organized, friendly Customer Service Representative to join our team.

Fulltime position, Monday through Friday

Work Experience

Strong Excel skills
Construction industry experience a plus
Knowledge in HVAC is a Plus
Knowledge in Plumbing Industry is a plus

Responsibilities

Processing service request as they come in by phone, email, or text
Dispatching service calls to the technicians
Calling the H-O or builder with the eta of Every service all
Supervise all work orders on the service desk, ensuring there are correct notes and parts ordered.
Communication with Purchasing Dept re: parts.
Communication with our repair companies regarding completion of the repairs & issue that may arise
Sending invoices to the builder client to make sure they are updates on the progress and any changes for each service request
Staying in contact with our builders for all chargeable work
Staying in contact with our builder clients to make sure they are updated on the progress and any changes for each service request
Send photos & work orders for each service call to Abby to process the builder's notification and damage log
Process returns - gather details and documents needed for Part return.

Requirements

Position Requirements

Must be able to live and model our core values: Respect, Integrity, Safety and Quality.
Strong worth ethic and have loyalty and integrity
Computer literate with proficiency with Microsoft Office and related spreadsheets and database software.
Team Player and able to work well under pressure
Must be able to deal effectively with builder representatives, field staff, and other departments.
Possess excellent customer service skills
Maintain regular attendance and punctuality
Requirement – bend and lift minimum of 15 pounds.

Equal Opportunity Employer

It is the policy of Rice Services Inc., NP Mechanical Inc and B2C Mechanical Inc., to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

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