NSHD Operations Manager

Highlight Technologies, Inc • Washington, District of Columbia, United States • 23h ago

Overview

We are seeking an experienced Help Desk Operations Manager to join our program providing support for health insurance plans and medical services.

Responsibilities

This individual will manage the process design to improve the efficiences and quality of complex case review on a help desk team supporting inquiries about health insurance plans and medical care. This team will be working in a federal setting.

Qualifications

7+ years experience in process design for a help desk/service desk environment in a healthcare setting
Experience in solution development
Experience in formulating problem statements
Experience developing analysis methods/approaches
Knowledge of HIPPA requirements and/or Protected Health Information (PHI) rules and regulations
Ability to obtain and maintain Public Trust
US Citizenship

About Highlight

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org.

We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at [email protected] Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.

Recruitment Fraud Disclaimer

Highlight takes your security seriously. Please be aware that fraudulent actors may attempt to circulate fictitious job opportunities and impersonate our recruiters. The main purpose of these correspondences is to obtain privileged information from individuals.

To protect yourself, keep the following in mind:

All emails will come from an official @highlighttech.com or @talent.icims.com email address.
We will never request payment or personal financial information during the recruitment process.
We will not send job offers via email. All offers are first extended verbally by a member of our recruitment team whenever possible, and then followed up via written communication through official channels.

If you suspect fraudulent activity or have any doubts about the authenticity of an email, letter, or telephone communication supposedly from, for, or on behalf of Highlight, please contact our team directly at [email protected].

---

#cwhp

Related Jobs

General Manager

Wawa • Full-time • Store 6004 - Washington DC, DC 20016 • 4d ago

Management

Job Description The General Manager (GM) is responsible for management of the entire store operation. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achievemen...

4d ago

Apply

Area Growth Leader Northeast

Brown and Caldwell • Full-time • Alexandria, Virginia, United States • 5m ago

Management

The Area Growth Leader must possess an understanding of market drivers, competitive forces, and Brown and Caldwell’s (BC) brand in the geography and understand how each can create challenges or opportunities in achiev...

5m ago

Apply

Administrative Assistant

Boston O&P • Fairfax, VA • 8h ago

Administrative Executive Assistant

OrthoPediatrics Specialty Brace: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team d...

8h ago

Apply

Program Manager (Help Desk Manager)

Highlight Technologies, Inc • Remote (District of Columbia, United States) • 3d ago

Project Management Program Manager

Overview We are seeking an experienced Program Manager to lead a Help Desk program providing support for health insurance plans and medical services. As the Help Desk Manager, you will lead the day-to-day operations...

3d ago

Apply

Climbing Arborist Trimmer

Davey Tree • Alexandria, VA, US • 4d ago

Agriculture & Forestry

Additional Locations: N/A Primary Locations: VA, Alexandria, 6748 Gravel Drive, 22310 Requisition ID: 202659 Position Overview Climbing Arborist Trim and remove trees, remove unwa...

4d ago

Apply

Agile SME - Disaster Management

Highlight Technologies, Inc • Washington, District of Columbia, United States • 1w ago

Overview Highlight is seeking an experienced Subject Matter Expert (SME) to provide innovative ways to find, analyze, and present data for a federal customer in a disaster managem ent environment. Responsib...

1w ago

Apply

Disaster Management Consultant

Highlight Technologies, Inc • Washington, District of Columbia, United States • 1w ago

Consulting

Overview Highlight is seeking an experienced Senior Consultant to provide data analytic support for a federal customer in a disaster management environment. Responsibilities Provides program planning, str...

1w ago

Apply

Railroad Bridge Design Engineer

Modjeski and Masters • Washington, DC, USA • 1w ago

Engineering Transportation

Job Details Job Location : Washington DC - Washington, DC Position Type : Full Time Education Leve...

1w ago

Apply

Software Developer

Highlight Technologies, Inc • Washington, District of Columbia, United States • 2w ago

Software Development

Overview Highlight is seeking a software development consultant to join our SBA team supporting disaster management and recovery for small businesses affected by natural disasters. Responsibilities Serves as...

2w ago

Apply

Senior Aerial ISR Aviation Systems Expert

Radiance Technologies • Full-time • Fort Belvoir, United States of America • 2w ago

Aerial Intelligence Surveillance and Reconnaissance (A-ISR) operational and technical aviation systems expert experienced with force management, life cycle management and tactical employment of diversified US Army fixed...

2w ago

Apply