Overview
MSA has an opportunity for a Collections Specialist in our Madison, WI office. In this role, you will monitor accounts receivable to identify overdue payments, contacting clients to arrange for payment, and keeping accurate records and reporting on collection activity. This position is perfect for an accounting professional with both attention to detail and a proven ability to build and maintain good relationships with clients and internal stakeholders.
WHO WE ARE
What does it mean to serve communities for over 100 years? It means doing the type of work that helps people raise a family, grow a business, engage with their neighbors, and enjoy a variety of unique, enduring spaces that form the fabric of “home.”
MSA’s roots reach back to 1919. What began with an entrepreneurial solo practitioner in Baraboo, Wisconsin, has grown into a robust and thriving company of over 400 employee owners conducting work across the country. As a 100% employee-owned firm, when we say we “own” our work, we mean it. We stand behind the quality of our designs, the integrity of our people, and the generations of client relationships we’ve formed based on trust, firm handshakes, and the belief that together — we can accomplish anything.
Responsibilities
WHAT YOU WILL DO
- Communicate effectively with clients about payment and collection policies
- Work effectively with clients to collect outstanding Accounts Receivable while maintaining client relationships
- Collaborate with Project Managers, Project Assistants, and Project Accountants to resolve outstanding Accounts Receivable issues and confirm documentation of collection activities
- Works with project personnel to provide invoice copies, client statements, or other supporting materials for timely approval of payments
- Identify, document, and escalate challenging collections issues to Controller
- Provide excellent client service by interacting with clients and MSA staff in a positive and professional manner
- Identify and communicate opportunities for improvement within the collections process
Qualifications
WHAT YOU BRING
- High school diploma/GED or equivalent experience
- At least 3 years accounting experience required; experience in A/E industry desirable
- Ability to use logic and reasoning to assess solutions and approaches to problems
- Proficiency with MS Office products applications
- Must be well organized, self-motivated, detail-oriented and be able to prioritize and handle multiple tasks
- Requires personable and professional face-to-face, telephone and email communications
- Ability to work well independently and as part of team; collaborate with a broad range of employees
- Ability to properly handle sensitive and confidential information
- Applies basic concepts, principals, and technical capabilities to perform routine tasks.
- Recognizes and solves routine issues that occur within the team or department without supervisory approval.
- Evaluates and selects solutions from established options or procedures
- The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.
WHY MSA?
- Better Together – A collaborative work environment that promotes open doors, new ideas and honest opinions, and space to bring our authentic selves to work, and where opportunities to learn and succeed are afforded to all, and in which diversity of perspective leads to an innovative and successful employee-owned firm.
- Multi-disciplinary Opportunities – As multi-talented people in a multi-disciplinary firm, we encourage everyone to follow their interests, seek new experiences and apply their skills where they feel most impactful.
- We’ve Got Your Back – Support when you need it, independence when you don’t. We’re 400+ team members strong, operating as one cohesive MSA.
- Passion & Purpose – We’re passionate about what we do and proud of it! Join us to share inspirations, “geek out” and think big.
- Pay & Perks – We offer competitive industry pay and a variety of perks
- Communities of Practice – Our CoPs are our company think tanks and idea generators, the perfect means to regularly share, collaborate and learn together.
- Work-Life Integration – Life doesn’t stop when the workday begins. MSA supports our employees as professionals, parents, citizens and friends — with the understanding and flexibility to meet your obligations and balance your time.
- Commitment to Learning – We support the professional aspirations of our employees with ongoing training options, tuition reimbursement opportunities, and the technology to keep us connected, creative and competitive.
- Community Engagement – We give back to the communities in which we live, work and play. MSA employee owners are volunteers, educators, STEM outreach participants and event attendees, supported by dedicated corporate sponsorship and donations initiatives.
BEST-IN-INDUSTRY BENEFITS
Eligible employees will also enjoy the following benefits:
- Quality Insurance Options – Medical, dental and vision coverage for you, your spouse or domestic partner and eligible dependents
- Paid Time Off – All full-time employees will receive, at minimum, 17 days of paid time off in the first year alone.
- Paid Holidays – MSA offers time off pay for 8 holidays in every calendar year.
- Paid Parental Leave – Both parents will receive 2 weeks of paid time off and birth parents are eligible for additional paid time off under MSA’s Short Term Paid Leave. The paid 2 weeks of time also applies to adoption and foster care placement.
- Supplemental Insurance – MSA pays 100% for all employees to have life insurance, long-term disability insurance and short-term disability insurance.
- Employee Stock Ownership Plan (ESOP) – MSA is an ESOP S-Corporation, which means that our company is 100% owned by us! Through the ESOP, eligible employees receive MSA stock in the form of company shares as a percentage of compensation, at no cost to the employee.
- 401k Retirement Savings Plan – Employees can also choose to participate in a 401k plan, with a generous employer match that is immediately 100% vested.
- Short Term Incentive (STIP) – This program rewards employees who meet performance goals with a one-time annual STIP payment as a percentage of their eligible compensation — recognition of individual accomplishments and achieving organizational goals. STIP payments are awarded if MSA reaches its corporate financial plan for the year.
MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com
Equal Employment Opportunity/Affirmative Action Employer
